Customer Success Manager
2 semanas atrás
About my client
- Fast-growing AI scale-up that helps banks and collection agencies in LATAM replace or boost phone agents with Portuguese-speaking voice & chat bots. Friendly, multicultural team; São Paulo hub + regional travel.
Responsibilities
- Run 3-5 client projects from kick-off to live: gather needs, set timeline, keep everyone on track, make sure the bots start talking on schedule.
- Be the day-to-day contact for clients—answer questions, share weekly numbers, fix hiccups before they escalate.
- Watch the dashboards (call success, customer satisfaction, cost savings) and flag anything that needs a quick tweak.
- Spot chances to add more lines of business or renew/expand the contract and loop in sales.
- Write short reports and share lessons so the next launch is smoother.
Requirements
- 3+ years managing client projects or accounts inside Brazilian collections, recoveries or payment operations (BPO, bank, fintech etc.).
- Comfortable with Excel, slides and basic metrics; you don’t need to code.
- Good talker and listener.
- Familiar with chatbots or voice automation is a plus, not a must
- Portuguese+English for working language.
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