Customer Success Manager

3 semanas atrás


São Paulo, Estado de São Paulo, Brasil First Point Group Tempo inteiro

About my client

  • Fast-growing AI scale-up that helps banks and collection agencies in LATAM replace or boost phone agents with Portuguese-speaking voice & chat bots. Friendly, multicultural team; São Paulo hub + regional travel.


Responsibilities

  • Run 3-5 client projects from kick-off to live: gather needs, set timeline, keep everyone on track, make sure the bots start talking on schedule.
  • Be the day-to-day contact for clients—answer questions, share weekly numbers, fix hiccups before they escalate.
  • Watch the dashboards (call success, customer satisfaction, cost savings) and flag anything that needs a quick tweak.
  • Spot chances to add more lines of business or renew/expand the contract and loop in sales.
  • Write short reports and share lessons so the next launch is smoother.


Requirements

  • 3+ years managing client projects or accounts inside Brazilian collections, recoveries or payment operations (BPO, bank, fintech etc.).
  • Comfortable with Excel, slides and basic metrics; you don’t need to code.
  • Good talker and listener.
  • Familiar with chatbots or voice automation is a plus, not a must
  • Portuguese+English for working language.


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