Risk & Response Manager [Trust and Safety]

Há 7 horas

Greater Brasilia, BR Kuaishou Technology Tempo inteiro

This role is critical in managing escalations, mitigating risks, and protecting the integrity of our platform and community.


Key Responsibilities

  • Manage complex escalations from Customer Service and cross-functional teams, including copyright, advertising fraud, hate speech, minor safety, and underage accounts.
  • Handle inquiries and escalations from authorities, regulators, law enforcement, and court orders, ensuring compliance with Brazilian laws and internal policies.
  • Review and assess sensitive or harmful content with professionalism and discretion.
  • Identify emerging risks and harmful trends, sharing insights to improve policies and enforcement strategies.
  • Support and lead responses to major incidents (e.g., elections, disinformation campaigns, crisis events).
  • Develop and maintain Standard Operating Procedures (SOPs) to ensure scalable and consistent risk response processes.
  • Collaborate with internal teams (Policy, Product, Operations, Legal, Public Affairs) and represent the company in discussions with external stakeholders when required.


Qualifications

  • Bachelor’s degree in Law, Political Science, International Relations, Communications, or related field (or equivalent experience).
  • Experience in Trust & Safety, Risk Response, Law Enforcement Response, Online Content Moderation, or similar roles.
  • Strong knowledge of Brazil’s digital and regulatory landscape, especially regarding online platforms, elections, and content risks.
  • Proven ability to manage sensitive escalations and make sound decisions under pressure.
  • Strong analytical and investigative skills, with experience drafting SOPs or operational playbooks.
  • Excellent communication skills in Portuguese and English (written and verbal).


Nice to Have

  • Knowledge of global regulatory environments and risk trends.
  • Previous experience handling high-stakes incidents in online platforms or apps.
  • Mandarin is a plus.

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