Customer Support
2 semanas atrás
Position Summary We are looking for a Customer Support & Revenue Operations Specialist to join a fast-growing real estate startup in the U.S. This is a hybrid role that combines helpdesk support, HubSpot operations, outbound sales assistance, and light marketing support.The ideal candidate has strong experience managing support tickets, excellent communication skills, deep familiarity with HubSpot, and the ability to multitask across customer support, RevOps, and sales processes in a fast-paced startup environment.Key ResponsibilitiesCustomer Support & Helpdesk (40–50%)Serve as the primary responder for inbound support tickets from users.Monitor, triage, and resolve issues through HubSpot Service Hub.Maintain strong response/resolution times with empathetic, professional communication.Document common issues and build internal resources or playbooks.HubSpot Operations & Administration (20–25%)Manage and optimize workflows, pipelines, automations, and ticket management across HubSpot.Maintain data accuracy for contacts, deals, and support tickets.Support setup and QA of new sequences, processes, and automation in HubSpot.Pull basic reports on sales activity, ticket volume, and marketing performance.Outbound Sales & Appointment Setting (20–25%)Execute outbound email campaigns and sequences targeting prospects such as real estate agents or brokers.Qualify inbound and outbound leads following defined playbooks.Set calls and demos for the sales team.Track all activities and updates inside HubSpot.Marketing Support (5–10%)Assist with email marketing campaigns, list building, and segmentation.Support basic digital marketing tasks as needed.Required Qualifications2+ years of customer support or helpdesk experience (B2B SaaS experience preferred).Hands-on experience with HubSpot, including:Service/Operations Hub (tickets, workflows, automation)Sales Hub (pipelines, deals, sequences, tasks)Proven success managing support tickets as a core responsibility.Experience supporting outbound sales workflows, sequences, and appointment setting.Familiarity with email marketing or digital campaign support.Excellent English communication skills (written and verbal).Highly organized, detail-oriented, and able to manage multiple priorities.Comfortable working in a fast-paced startup environment with shifting demands.Availability to work 9:00 AM – 5:30 PM MST.Preferred QualificationsExperience in real estate or PropTech industries.Familiarity with Google Workspace, ClickUp, and Canva.Experience building support documentation, macros, or knowledge base articles.Track record of improving support metrics or boosting outbound meeting conversions.What We OfferFully Remote Position Work from anywhere in the world.Professional Growth: Opportunities for career advancement and skill development.Take Your Local Holidays: We respect your cultural and personal commitments.Impact: Join a mission-driven U.S. startup where your work directly enhances customer experience and revenue operations.Compensation: Competitive salary and performance-based incentives.
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Customer Support Officer
4 semanas atrás
Brazil Loqus Business Intelligence Tempo inteiroLocation: RemoteAt Loqus, we believe in innovation, collaboration, personal growth and having fun. We offer competitive salary packages, flexible hours and various working arrangements (fully remote, hybrid, etc.), all within an inspiring and fast-paced environment that maintains a family-oriented approach to work and life. Join us in shaping the future of...
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Customer Support Officer
4 semanas atrás
Brazil Loqus Business Intelligence Tempo inteiroLocation: Remote At Loqus, we believe in innovation, collaboration, personal growth and having fun. We offer competitive salary packages, flexible hours and various working arrangements (fully remote, hybrid, etc.), all within an inspiring and fast-paced environment that maintains a family-oriented approach to work and life. Join us in shaping the future of...
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Customer Support Officer
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Brazil, BR Loqus Business Intelligence Tempo inteiroLocation: RemoteAt Loqus, we believe in innovation, collaboration, personal growth and having fun. We offer competitive salary packages, flexible hours and various working arrangements (fully remote, hybrid, etc.), all within an inspiring and fast-paced environment that maintains a family-oriented approach to work and life. Join us in shaping the future of...
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Global Customer Support Expert
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Brazil beBeeCustomerService Tempo inteiroDiscover a global career opportunity in Customer Service with a leading broker based in Sydney. Job Description: Vantage is a pioneering multi-regulated, multi-asset trading platform with a strong presence across 30 global offices. With over 10 years of market experience, our team provides a trusted trading ecosystem and a user-friendly platform for clients...
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Customer Support
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Brazil FullPond Tempo inteiroPosition Summary We are looking for a Customer Support & Revenue Operations Specialist to join a fast-growing real estate startup in the U.S. This is a hybrid role that combines helpdesk support, HubSpot operations, outbound sales assistance, and light marketing support. The ideal candidate has strong experience managing support tickets, excellent...
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Brazil JoVE Tempo inteiroJoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard,...
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Technical Customer Support Representative
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Brazil Velozient Tempo inteiroWe are seeking a full-time, remote Technical Customer Support (TCS) Representative with 2+ years of Level 1 support experience, preferably in a doctor's office, veterinary clinic, hospital, or similar healthcare environment. You will use your critical thinking skills to listen to and understand customer needs, offering timely solutions that drive value and...
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Technical Customer Support Representative
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Brazil Velozient Tempo inteiroWe are seeking a full-time, remote Technical Customer Support (TCS) Representative with 2+ years of Level 1 support experience, preferably in a doctor's office, veterinary clinic, hospital, or similar healthcare environment. You will use your critical thinking skills to listen to and understand customer needs, offering timely solutions that drive value and...
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Onboarding Customer Support
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brazil Chronos Consulting Tempo inteiroJob Description Our client is a leading WordPress page builder plugin. They are looking for Onboarding Support Associates. These are full-time, home office based positions providing customer support via chat or email. As a Tier 2 Onboarding Support Associate, you will provide a high level of support for the future and existing users. Requirements At least 2...
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Customer Support
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Brazil, BR FullPond Tempo inteiroPosition Summary We are looking for a Customer Support & Revenue Operations Specialist to join a fast-growing real estate startup in the U.S. This is a hybrid role that combines helpdesk support, HubSpot operations, outbound sales assistance, and light marketing support.The ideal candidate has strong experience managing support tickets, excellent...
