Customer Support Specialist

2 meses atrás

Brazil Servicology Tempo inteiro

Servicology is an international company that evolves by supporting our customers’ products. We love good products. Such products, marketing, and communication of which go straight to the heart. Products that love their customers and help them become more successful.


Currently, we are looking for a Customer Support Specialist. You will be able to communicate with people from different countries as well as with those who speak your language: we have colleagues and clients all over the world. We will teach you new things and help you grow: one of the largest numbers of promotions in the company falls on our department. 

Here you can start your journey in Servicology or fall in love with our friendly team and successfully develop your skills in Support. We are rooting for a systematic approach: our work has a clear plan and structure and sets both personal and team goals — those that can only be achieved together. Therefore, we are one for all and all for one. Here you will get any help, advice, and assistance.


Your main tasks at the position will be to:

  • Сonsult clients about our products and services mainly via chats and emails;
  • Promptly respond to requests of our clients and help them solve their queries and issues;
  • Make researches;
  • Make outgoing calls;
  • Follow internal rules and standards of customer service;
  • Collect feedback from your Clients.


Requirements:

  • Portuguese - Advanced and above;
  • Spanish - Upper-Intermediate;
  • English - literate Upper-Intermediate/Advanced and above;
  • Ability to work remotely: own PC, stable Internet connection;
  • Personal qualities: responsibility, stress tolerance, discipline, desire to work and gain new knowledge, politeness, ability to work with large volumes of information, and multitasking;
  • Ability to work 40 hours per week in a rotational schedule, including night shifts;
  • Experience as a Customer Support Specialist will be an advantage.


Conditions:

  • 28 days of paid vacation annually + unlimited paid days off.
  • An unlimited number of paid sick leave days.
  • Online work demands a good Internet connection. We will compensate you for the Internet—25$ per month.
  • We have a Happy Employee Fund. Every month, Servicology allocates a budget so that we can all get our endorphins going together. We can take part in online games, quizzes, and any other activities to have fun and get to know each other better.
  • Birthday gift.
  • New Year gift.
  • Bonus for the birth of a child. Let’s celebrate this huge milestone in your personal life together.
  • And so much more

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