ICT SUPPORT TECHNICIAN
Há 2 dias
Educational Technology Support AssociateAnalista de Suporte em Tecnologia EducacionalPrimary Purpose of the PositionThe Educational Technology Support Associate supports faculty, staff, students, and families in effectively accessing and navigating educational software, applications, and platforms. This role ensures that the school community experiences consistent, reliable, and user-friendly interactions with technology that enhances teaching, learning, and communication.Working closely with the ICT Department and the Student Growth & Performance team, the Associate provides hands-on support, troubleshooting, training, and resources to empower users with the tools they need. The successful candidate will be a service-oriented problem solver who can translate technical concepts into clear guidance, respond with patience and optimism, and anticipate technology needs across the school community.Principle Duties and ResponsibilitiesCommunity & User SupportServe as the first point of contact for faculty, staff, students, and families needing assistance with educational software, apps, and platforms.Provide timely troubleshooting and solutions for common technical issues related to instructional technology tools.Support students and families with technology access, including account setup, login issues, and navigation of school platforms.Maintain strong communication with divisional offices and departments to understand technology needs and respond proactively.Faculty & Staff SupportAssist teachers in setting up and using educational applications, including LMS platforms, assessment tools, and communication systems.Provide training and quick reference materials to help educators maximize instructional technology.Partner with divisional leadership and administrative assistants to streamline processes such as attendance, reporting, and grade management within school platforms.Help ensure consistency and accuracy of data between educational software and core school systems.Technology Integration & CoordinationCollaborate with the ICT Department to align user support with system management, security, and updates.Monitor and troubleshoot data flows between core systems and third-party tools, escalating issues when needed.Contribute feedback from the community to guide improvements in system usability and integrations.Training & CommunicationDevelop and deliver training sessions, workshops, and digital guides tailored to faculty, staff, students, and families.Communicate technology policies and best practices in clear, accessible language.Promote a positive culture of technology use that emphasizes empowerment, confidence, and ease of accessCertifications and EducationBachelor’s degree in education, information systems, instructional technology, or related fieldExperienceExperience providing user support, training, or customer service.DesiredPrevious experience in a school or educational technology support role.Familiarity with integration processes between core systems and third-party applications.Knowledge, Skills and AbilitiesBilingual (English/Portuguese).Demonstrated proficiency with educational software, platforms, and digital tools (experience with PowerSchool, Google Workspace, and LMS platforms preferred).Strong communication skills with the ability to explain technical concepts to non-technical audiences.Strong organizational and problem-solving skills.Knowledge of common reporting and analytics tools used in education. - desired
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ict support technician
1 semana atrás
São Paulo, São Paulo, Brasil Graded - The American School of São Paulo Tempo inteiro R$30.000 - R$60.000 por anoPrimary Purpose of the PositionThe ICT Technician reports to the Network and Infrastructure Manager and is responsible for supporting our operation helping our clients in all IT services listed in our service catalog.Needs to be able to help our clients in the first contact supporting all end-user technology (hardware, software or service) following the ICT...
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ICT SUPPORT TECHNICIAN
47 minutos atrás
São Paulo, Brasil Graded - The American School of São Paulo Tempo inteiroEducational Technology Support Associate Analista de Suporte em Tecnologia Educacional Primary Purpose of the Position The Educational Technology Support Associate supports faculty, staff, students, and families in effectively accessing and navigating educational software, applications, and platforms. This role ensures that the school community experiences...
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Ict Support Technician
55 minutos atrás
São Paulo, Brasil Graded - The American School Of São Paulo Tempo inteiroEducational Technology Support Associate Analista de Suporte em Tecnologia EducacionalPrimary Purpose of the PositionThe Educational Technology Support Associate supports faculty, staff, students, and families in effectively accessing and navigating educational software, applications, and platforms.This role ensures that the school community experiences...
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ICT SUPPORT TECHNICIAN
Há 2 dias
São Paulo, Brasil Graded - The American School of São Paulo Tempo inteiroEducational Technology Support Associate Analista de Suporte em Tecnologia Educacional Primary Purpose of the Position The Educational Technology Support Associate supports faculty, staff, students, and families in effectively accessing and navigating educational software, applications, and platforms. This role ensures that the school community experiences...
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ICT SUPPORT TECHNICIAN
Há 12 horas
São Paulo, Brasil Graded - The American School of São Paulo Tempo inteiroEducational Technology Support Associate Analista de Suporte em Tecnologia Educacional Primary Purpose of the Position The Educational Technology Support Associate supports faculty, staff, students, and families in effectively accessing and navigating educational software, applications, and platforms. This role ensures that the school community...
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ICT SUPPORT TECHNICIAN
Há 6 horas
São Paulo, Brasil Graded - The American School of São Paulo Tempo inteiroEducational Technology Support AssociateAnalista de Suporte em Tecnologia Educacional Primary Purpose of the Position The Educational Technology Support Associate supports faculty, staff, students, and families in effectively accessing and navigating educational software, applications, and platforms. This role ensures that the school community experiences...
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ICT SUPPORT TECHNICIAN
Há 9 horas
São Paulo, Brasil Graded - The American School of São Paulo Tempo inteiroEducational Technology Support Associate Analista de Suporte em Tecnologia Educacional Primary Purpose of the Position The Educational Technology Support Associate supports faculty, staff, students, and families in effectively accessing and navigating educational software, applications, and platforms. This role ensures that the school community experiences...
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ICT SUPPORT TECHNICIAN
Há 9 horas
São Paulo, Brasil Graded - The American School of São Paulo Tempo inteiroEducational Technology Support Associate Analista de Suporte em Tecnologia Educacional Primary Purpose of the Position The Educational Technology Support Associate supports faculty, staff, students, and families in effectively accessing and navigating educational software, applications, and platforms. This role ensures that the school community...
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Ict support technician
55 minutos atrás
São Paulo, Brasil Graded - The American School Of São Paulo Tempo inteiroEducational Technology Support Associate Analista de Suporte em Tecnologia Educacional Primary Purpose of the Position The Educational Technology Support Associate supports faculty, staff, students, and families in effectively accessing and navigating educational software, applications, and platforms. This role ensures that the school community experiences...
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Ict Support Technician
Há 22 horas
São Paulo, Brasil Graded - The American School of São Paulo Tempo inteiroEducational Technology Support AssociateAnalista de Suporte em Tecnologia EducacionalPrimary Purpose of the PositionThe Educational Technology Support Associate supports faculty, staff, students, and families in effectively accessing and navigating educational software, applications, and platforms. This role ensures that the school community experiences...
