Educational Technology Support Associate

Há 3 dias

São Paulo, Brasil Graded - The American School of São Paulo Tempo inteiro

Educational Technology Support Associate Analista de Suporte em Tecnologia Educacional

Primary Purpose of the Position
The Educational Technology Support Associate supports faculty, staff, students, and families in effectively accessing and navigating educational software, applications, and platforms. This role ensures that the school community experiences consistent, reliable, and user-friendly interactions with technology that enhances teaching, learning, and communication.
Working closely with the ICT Department and the Student Growth & Performance team, the Associate provides hands-on support, troubleshooting, training, and resources to empower users with the tools they need. The successful candidate will be a service-oriented problem solver who can translate technical concepts into clear guidance, respond with patience and optimism, and anticipate technology needs across the school community.

Principle Duties and Responsibilities
Community & User Support
Serve as the first point of contact for faculty, staff, students, and families needing assistance with educational software, apps, and platforms.
Provide timely troubleshooting and solutions for common technical issues related to instructional technology tools.
Support students and families with technology access, including account setup, login issues, and navigation of school platforms.
Maintain strong communication with divisional offices and departments to understand technology needs and respond proactively.
Faculty & Staff Support
Assist teachers in setting up and using educational applications, including LMS platforms, assessment tools, and communication systems.
Provide training and quick reference materials to help educators maximize instructional technology.
Partner with divisional leadership and administrative assistants to streamline processes such as attendance, reporting, and grade management within school platforms.
Help ensure consistency and accuracy of data between educational software and core school systems.
Technology Integration & Coordination
Collaborate with the ICT Department to align user support with system management, security, and updates.
Monitor and troubleshoot data flows between core systems and third-party tools, escalating issues when needed.
Contribute feedback from the community to guide improvements in system usability and integrations.
Training & Communication
Develop and deliver training sessions, workshops, and digital guides tailored to faculty, staff, students, and families.
Communicate technology policies and best practices in clear, accessible language.
Promote a positive culture of technology use that emphasizes empowerment, confidence, and ease of access

Certifications and Education
Bachelor’s degree in education, information systems, instructional technology, or related field

Experience
Experience providing user support, training, or customer service.
Desired
Previous experience in a school or educational technology support role.
Familiarity with integration processes between core systems and third-party applications.

Knowledge, Skills and Abilities
Bilingual (English/Portuguese).
Demonstrated proficiency with educational software, platforms, and digital tools (experience with PowerSchool, Google Workspace, and LMS platforms preferred).
Strong communication skills with the ability to explain technical concepts to non-technical audiences.
Strong organizational and problem-solving skills.
Knowledge of common reporting and analytics tools used in education. - desired

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