Senior Delivery Manager

4 meses atrás

Curitiba, Brasil Wipro Digital Operations and Platforms Tempo inteiro

Role: Sr. Delivery Manager - Ad Sales


Principal Responsibilities

  • Manage the overall performance and governance of the Statements of Work (together with Vendor Account Manager)
  • Manage the day-to-day operations in accordance with requirements and SLAs set out in this SOW. Prompt identification and resolution of Service delivery issues including implementation of preventative measures. Transition management during set up phase or expansion phases
  • Establish the Service Provider infrastructure necessary to perform the Services, including all technology, financial, human resources, security, facilities and communication resources. Coordinate with Airbnb as needed. Install all Service delivery processes and Service Level reporting mechanisms
  • Provide exceptional people management, mentorship and career development to members of your team, including managers and reps, achieve low attrition levels and high employee engagement
  • Drive Operations teams to deliver continuous improvement and productivity/quality gains
  • Flag and escalate business risks timely to client
  • Analyzing data to identify trends in customer needs or behavior patterns that may require changes to business processes
  • Developing and implementing new processes or procedures to improve efficiency or quality of service
  • Coordinating with other departments such as marketing, sales, or human resources to ensure that customers receive appropriate attention
  • Conducting regular meetings with clients to ensure satisfaction with service standards


Critical Skills Required

  • Dynamic leader with experience and passion for managing large and diverse teams across multiple sites in a fast paced environment, able to deal with rapid change and ambiguity
  • Strategic thinker with strong analytical and problem-solving skills
  • Very strong level of English, both written and verbal
  • Excited to be part of a global operations teams, design effective business operations, tackle complex problems, and develop individual team members
  • Adaptable and energized by a fast-paced environment
  • University Graduate or above
  • 14+ years of experience in operations in Social Media industry
  • 7+ years of people management experience, including managing leaders, and a strong desire to develop team members

  • Senior Delivery Manager

    Há 2 dias

    Curitiba, Paraná, Brasil Wipro Digital Operations and Platforms Tempo inteiro

    Role: Sr. Delivery Manager Ad SalesAs a key member of the Wipro Digital Operations and Platforms team, the Sr. Delivery Manager Ad Sales will be responsible for managing the overall performance and governance of the Statements of Work.Key Responsibilities:Manage the overall performance and governance of the Statements of WorkEnsure timely and effective...

  • Senior Delivery Manager

    2 semanas atrás

    Curitiba, Paraná, Brasil Wipro Digital Operations and Platforms Tempo inteiro

    Job Description**Role:** Senior Delivery Manager - Ad Sales**Job Summary:** We are seeking a seasoned Senior Delivery Manager to lead our Ad Sales operations team at Wipro Digital Operations and Platforms. As a key member of our leadership team, you will be responsible for driving business growth, improving operational efficiency, and ensuring exceptional...

  • Senior Operations Manager

    1 dia atrás

    Curitiba, Paraná, Brasil Wipro Digital Operations and Platforms Tempo inteiro

    Job Title: Senior Delivery ManagerJob Summary:We are seeking a highly experienced Senior Delivery Manager to join our Wipro Digital Operations and Platforms team. As a Senior Delivery Manager, you will be responsible for managing the overall performance and governance of Statements of Work (SOWs) and ensuring the successful delivery of projects.Key...

  • Senior Delivery Manager

    2 semanas atrás

    Curitiba, Paraná, Brasil Wipro Digital Operations and Platforms Tempo inteiro

    Job DescriptionJob Title: Senior Delivery Manager - Ad SalesJob Summary:We are seeking a highly experienced Senior Delivery Manager - Ad Sales to join our team at Wipro Digital Operations and Platforms. The successful candidate will be responsible for managing the overall performance and governance of Statements of Work (SOWs) in collaboration with Vendor...

  • Senior Delivery Manager

    5 meses atrás

    Curitiba, Brasil Wipro Digital Operations and Platforms Tempo inteiro

    Role: Sr. Delivery Manager Ad SalesPrincipal ResponsibilitiesManage the overall performance and governance of the Statements of Work (together with

  • Senior Delivery Manager

    4 meses atrás

    Curitiba, Brasil Wipro Digital Operations and Platforms Tempo inteiro

    Role: Sr. Delivery Manager - Ad SalesPrincipal ResponsibilitiesManage the overall performance and governance of the Statements of Work (together with Vendor Account Manager)Manage the day-to-day operations in accordance with requirements and SLAs set out in this SOW. Prompt identification and resolution of Service delivery issues including implementation of...

  • Service Delivery Manager

    3 meses atrás

    Curitiba, Brasil Proative Technology Tempo inteiro

    Estamos a procura de um SDM (Service Delivery Manager) para atuação em **Curitiba/Paraná **que será responsável por todas as atividades relacionadas à prestação de serviços para atender aos requisitos das obrigações contratuais do cliente com eficiência e efetividade, gerando valor ao negócio do Cliente. **Suas atividades**: - Construir um...

  • Service Delivery Manager

    2 semanas atrás

    Curitiba, Paraná, Brasil Wipro Limited Tempo inteiro

    Job Title: Service Delivery ManagerJob Summary:We are seeking a highly skilled Service Delivery Manager to join our team at Wipro Limited. As a Service Delivery Manager, you will be responsible for overseeing the delivery of services to our clients, ensuring that they meet their expectations and requirements.Key Responsibilities:Act as a liaison between...

  • Senior Operations Manager

    1 semana atrás

    Curitiba, Paraná, Brasil Wipro Digital Operations and Platforms Tempo inteiro

    Job DescriptionJob Title: Senior Delivery ManagerJob Summary:We are seeking a highly experienced Senior Delivery Manager to join our team at Wipro Digital Operations and Platforms. As a key member of our operations team, you will be responsible for managing the overall performance and governance of our Statements of Work (SOWs) with our clients.Key...

  • Senior Delivery Manager

    1 dia atrás

    curitiba, Brasil Wipro Digital Operations and Platforms Tempo inteiro

    Role: Sr. Delivery Manager - Ad SalesPrincipal ResponsibilitiesManage the overall performance and governance of the Statements of Work (together with Vendor Account Manager)Manage the day-to-day operations in accordance with requirements and SLAs set out in this SOW. Prompt identification and resolution of Service delivery issues including implementation of...

  • Senior Delivery Manager

    4 meses atrás

    Curitiba, Brasil Wipro Digital Operations and Platforms Tempo inteiro

    Role: Sr. Delivery Manager - Ad SalesPrincipal ResponsibilitiesManage the overall performance and governance of the Statements of Work (together with Vendor Account Manager)Manage the day-to-day operations in accordance with requirements and SLAs set out in this SOW. Prompt identification and resolution of Service delivery issues including implementation of...

  • Senior Delivery Manager

    4 meses atrás

    curitiba, Brasil Wipro Digital Operations and Platforms Tempo inteiro

    Role: Sr. Delivery Manager - Ad Sales Principal Responsibilities Manage the overall performance and governance of the Statements of Work (together with Vendor Account Manager) Manage the day-to-day operations in accordance with requirements and SLAs set out in this SOW. Prompt identification and resolution of Service delivery issues including...

  • Senior Operations Manager

    2 semanas atrás

    Curitiba, Paraná, Brasil Wipro Digital Operations And Platforms Tempo inteiro

    Job DescriptionRole: Senior Delivery Manager - Ad SalesKey Responsibilities:Manage the overall performance and governance of Statements of Work (SOWs) in collaboration with Vendor Account Managers.Oversee day-to-day operations in accordance with SOW requirements and Service Level Agreements (SLAs).Promptly identify and resolve service delivery issues,...

  • Senior Delivery Manager

    4 meses atrás

    Curitiba, PR, Brasil Wipro Digital Operations and Platforms Tempo inteiro

    Role: Sr. Delivery Manager - Ad Sales Principal Responsibilities Manage the overall performance and governance of the Statements of Work (together with Vendor Account Manager) Manage the day-to-day operations in accordance with requirements and SLAs set out in this SOW. Prompt identification and resolution of Service delivery issues including...

  • Senior Delivery Manager

    4 meses atrás

    Curitiba, Paraná, Paraná, Brasil Wipro Digital Operations and Platforms Tempo inteiro

    Role: Sr. Delivery Manager - Ad SalesPrincipal ResponsibilitiesManage the overall performance and governance of the Statements of Work (together with Vendor Account Manager)Manage the day-to-day operations in accordance with requirements and SLAs set out in this SOW. Prompt identification and resolution of Service delivery issues including implementation of...

  • Senior Manager

    2 semanas atrás

    Curitiba, Paraná, Brasil Wipro Limited Tempo inteiro

    Job Title: Senior Manager - OperationsLocation: OnsiteLanguage: Portuguese + EnglishJob Summary:We are seeking a highly experienced Senior Manager - Operations to join our team at Wipro Limited. As a Senior Manager - Operations, you will be responsible for managing the overall performance and governance of the Statements of Work, as well as managing the...

  • Senior Delivery Manager

    2 semanas atrás

    Curitiba, Paraná, Brasil Wipro Digital Operations and Platforms Tempo inteiro

    About the RoleWe are seeking a highly skilled Sr. Delivery Manager to lead our Ad Sales team at Wipro Digital Operations and Platforms.Key ResponsibilitiesManage Overall Performance: Oversee the execution of Statements of Work (SOWs) to ensure timely delivery and high-quality results.Governance and Risk Management: Develop and implement governance frameworks...

  • Senior Project Manager

    2 semanas atrás

    Curitiba, Paraná, Brasil Volvo Group Tempo inteiro

    **About Us**At Volvo Group, we're shaping the future of sustainable transport solutions. Our team is passionate about creating innovative technologies that make a difference on a global scale.**Job Summary**We're seeking a highly skilled Senior Project Manager to lead and manage large-scale industrialization projects within our organization. As a key member...

  • Senior Manager

    3 meses atrás

    Curitiba, Brasil Wipro Limited Tempo inteiro

    Curitiba, Brazil - DOP SLH - 3066671 **Job Description**: **Role: Sr. Delivery Manager - Ad Sales** **Location: Onsite in Curitiba** **Language: Portuguese + English** **Principal Responsibilities** - Manage the overall performance and governance of the Statements of Work (together with Vendor Account Manager) - Manage the day-to-day operations in...

  • Senior Purchasing Manager

    2 semanas atrás

    Curitiba, Paraná, Brasil A Priori Excelência Em Recursos Humanos Tempo inteiro

    **Job Summary**:A Priori Excelência Em Recursos Humanos is seeking a highly skilled and experienced Senior Purchasing Manager to lead our purchasing activities and ensure maximum customer satisfaction. The ideal candidate will have a proven track record in purchasing and negotiation, with a strong background in supplier/customer relationships.**Key...