Senior Quality Assurance Manager

1 semana atrás


Curitiba, Paraná, Brasil Wipro Limited Tempo inteiro
Job Description

We are seeking a highly skilled Senior Quality Assurance Manager to join our team at Wipro Limited. The successful candidate will be responsible for ensuring the quality of deployments and providing support in establishing mechanisms that enhance and sustain customer satisfaction levels.

About the Role

The purpose of this role is to provide assurance on the quality of deployment for assigned accounts and drive a culture of continuous improvement. You will work closely with the account leadership teams to track and manage client escalations, implement early warning systems, and participate in monthly and quarterly business reviews.

Responsibilities
  • Implement deployment quality strategy for assigned accounts.
  • Provide inputs in the development of strategy for assigned accounts while considering quality standards, client expectations, quality, and monitoring mechanisms.
  • Review and reallocate priorities to align with the overall strategy of the line of business/business unit.
  • Support completion of Annual Customer Satisfaction survey by ensuring completion of survey by account customers, representatives for various projects within the account.
  • Drive account wise tracking of action planning identified for sustained CSAT in various projects.
  • Drive Quarterly pulse survey for selected accounts or projects for periodic check-ins.
  • Support Account Leadership teams for tracking and managing client escalation for closure.
  • Implement mechanisms for preventing client escalations/dis-satisfactions by creating an early warning system in DigiQ covering aspects like delivery quality, delivery schedule, resources constraints, financial issues (overloading of effort/over-run potential), productivity, and slippages on milestones.
Requirements

To be successful in this role, you will require:

  • Knowledge of Wipro quality function processes.
  • Understanding of software delivery process.
  • Risk management procedure.
  • Review planning process.
  • Lean Management.
  • Six Sigma.
  • Process improvements process.
  • ISO standards implementation.
What We Offer

In return for your hard work and dedication, we offer a competitive salary package, including:

$145,000 per annum, based on experience.



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