Senior Technical Operations Specialist
Há 4 dias
Catho Online Ltda. - BR - Lead is seeking a Senior Technical Operations Specialist to provide technical support to process, resolve client issues directly or through escalation, and meet process SLAs.
Key Responsibilities:- Manage transactions to quality standards by ensuring they are processed efficiently and accurately.
- Respond to client help requests via phone in a courteous manner, addressing their inquiries and concerns promptly.
- Document client information, including name, department, and contact details, for future reference.
The ideal candidate will have excellent communication skills, be able to work independently, and possess strong analytical and problem-solving abilities.
We offer a competitive salary of R$6,000.00 per month, based on the candidate's experience and qualifications.
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