ServiceNow ITOM Consultant
Há 19 horas
Visão Geral do CargoO Consultor de ITOM será responsável por projetar, implementar e otimizar soluções de Gerenciamento de Operações de TI usando o ServiceNow. Este papel apoia programas de transformação para clientes como Petrobras e Banco Bradesco, com foco em visibilidade de infraestrutura, automação e resiliência operacional.Responsabilidades Principais• Implementar e dar suporte aos módulos de ITOM: Descoberta, Mapeamento de Serviços, Gerenciamento de Eventos e Saúde da CMDB.• Desenvolver estratégias de automação usando Flow Designer, Integration Hub e Orchestrator.• Colaborar com as equipes de ITSM e DevOps para garantir uma integração perfeita e continuidade de serviços.• Conduzir workshops e sessões de planejamento com as partes interessadas para alinhar os investimentos na plataforma aos objetivos de negócios.• Monitorar e melhorar a precisão da CMDB, a visibilidade do serviço e a correlação de eventos.• Liderar atualizações da plataforma e configuração de novos recursos.Habilidades Requeridas• Forte expertise nos módulos ITOM e ITSM do ServiceNow.• Experiência com SLO/SLI, DataDog, Azure e monitoramento de infraestrutura em nuvem.• Proficiência em scripting (JavaScript, PowerShell), integrações de API e análises de plataforma. • Familiaridade com processos ITIL e plataformas de gestão de serviços empresariais (por exemplo, BMC, OpenText).Certificações• CSA – Certified System Administrator• CIS ITOM – Discovery, Event Management, or Service Mapping• Optional: CIS ITSM, DevOps, Cloud SecurityExperiência Preferencial• Mais de 2 anos em consultoria ou funções de entrega em ITOM/ITSM.• Experiência em programas de transformação em larga escala (por exemplo, Petrobras, Bradesco).• Sucesso comprovado em automação, modernização de infraestrutura e otimização de CMDB.Habilidades Comportamentais• Mentalidade analítica e orientada para soluções.• Forte comunicação e engajamento de partes interessadas.• Capacidade de trabalhar de forma independente e em equipes multifuncionais.Indicadores de Desempenho• Melhoria do índice de saúde da CMDB (meta: >90% de acurácia).• Redução na descoberta manual e ruído de eventos.• Cumprimento de SLA e métricas de confiabilidade de serviço (SLO/SLI).• Implantação bem-sucedida dos módulos de ITOM dentro dos prazos acordados.
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Senior ServiceNow Developer
2 semanas atrás
Brazil Insight Global Tempo inteiroWe are seeking a highly skilled Senior ServiceNow Developer with extensive ITOM experience to lead the development and enhancement of our ServiceNow platform. The ideal candidate will have deep expertise in CMDB, Discovery, Integrations, and related ITOM modules. Must be able to work in fast-paced environment, often requiring collaboration with various teams...
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Senior ServiceNow Developer
1 dia atrás
Brazil Insight Global Tempo inteiroWe are seeking a highly skilled Senior ServiceNow Developer with extensive ITOM experience to lead the development and enhancement of our ServiceNow platform. The ideal candidate will have deep expertise in CMDB, Discovery, Integrations, and related ITOM modules. Must be able to work in fast-paced environment, often requiring collaboration with various teams...
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Senior ServiceNow Developer
Há 19 horas
Brazil Insight Global Tempo inteiroWe are seeking a highly skilled Senior ServiceNow Developer with extensive ITOM experience to lead the development and enhancement of our ServiceNow platform. The ideal candidate will have deep expertise in CMDB, Discovery, Integrations, and related ITOM modules. Must be able to work in fast-paced environment, often requiring collaboration with various teams...
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Senior ServiceNow Developer
2 semanas atrás
Brazil Insight Global Tempo inteiroWe are seeking a highly skilled Senior ServiceNow Developer with extensive ITOM experience to lead the development and enhancement of our ServiceNow platform. The ideal candidate will have deep expertise in CMDB, Discovery, Integrations, and related ITOM modules. Must be able to work in fast-paced environment, often requiring collaboration with various teams...
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Senior ServiceNow Developer
3 semanas atrás
Brazil, BR Insight Global Tempo inteiroRole Overview:We are seeking a highly skilled Senior ServiceNow Developer with extensive ITOM experience to lead the development and enhancement of our ServiceNow platform. The ideal candidate will have deep expertise in CMDB, Discovery, Integrations, and related ITOM modules. Must be able to work in fast-paced environment, often requiring collaboration with...
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Senior ServiceNow Developer
3 semanas atrás
Brazil Insight Global Tempo inteiroRole Overview: We are seeking a highly skilled Senior ServiceNow Developer with extensive ITOM experience to lead the development and enhancement of our ServiceNow platform. The ideal candidate will have deep expertise in CMDB, Discovery, Integrations, and related ITOM modules. Must be able to work in fast-paced environment, often requiring collaboration...
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Senior ServiceNow Developer
2 semanas atrás
Brazil Insight Global Tempo inteiroRole Overview:We are seeking a highly skilled Senior ServiceNow Developer with extensive ITOM experience to lead the development and enhancement of our ServiceNow platform. The ideal candidate will have deep expertise in CMDB, Discovery, Integrations, and related ITOM modules. Must be able to work in fast-paced environment, often requiring collaboration with...
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ServiceNow Developer
Há 3 dias
Brazil Insight Global Tempo inteiroThis is a fully remote position and is an ongoing contract (PJ). The ServiceNow Developer's job description involves designing, developing, and implementing custom applications and workflows on the ServiceNow platform to automate business processes. Key responsibilities include creating and configuring modules like ITSM, writing code (JavaScript, HTML, CSS),...
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ServiceNow Developer
Há 3 dias
Brazil Insight Global Tempo inteiroThis is a fully remote position and is an ongoing contract (PJ).The ServiceNow Developer's job description involves designing, developing, and implementing custom applications and workflows on the ServiceNow platform to automate business processes. Key responsibilities include creating and configuring modules like ITSM, writing code (JavaScript, HTML, CSS),...
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Senior ServiceNow Developer
3 semanas atrás
Brazil, BR apricot jam Tempo inteiroSenior ServiceNow Developer (Remote - Brazil or LATAM)Company: Apricot Jam | Minneapolis-based | Global DeliveryType: Full-Time | Remote | Contractor or FTELocation: Brazil or broader LATAM (English-speaking)About UsWe are Apricot Jam, a professional services company pioneering outsourcing, consulting, and tech, dedicated to putting people at the forefront...
