Customer Onboarding

3 semanas atrás

Brazil Xenia Tempo inteiro

Implementation & Customer Support Specialist (Part-Time) - Xenia


About Xenia

Xenia is a leading operations management platform that helps restaurants and retail businesses streamline their daily operations, ensure compliance, and drive accountability through digital checklists, audits, and real-time reporting.


Role Overview

We're seeking a dynamic Customer Onboarding & Implementation Specialist to drive successful customer onboarding and provide ongoing technical support. This role is critical to ensuring our customers achieve maximum value from the Xenia platform through expert guidance, training, and problem-solving.

This is an in-office, part-time position (20-30 hours per week) in Chicago, IL with the opportunity to transition to a full-time role with a comprehensive benefits package based on performance and business needs.


Key Responsibilities


MUST BE FLUENT IN ENGLISH TO GUIDE & INTERACT WITH CUSTOMERS OVER ZOOM / TEAMS MEETINGS.


Implementation & Onboarding

  • Lead Customer Implementations: Conduct comprehensive onboarding sessions via Zoom to guide new customers through platform setup and configuration
  • Workspace & Application Configuration: Assist clients with set up & configuration of customer workspaces including locations management, user roles & permissions, organizational structure, checklist templates / digitizations, and operations workflows / assignments
  • Training Delivery: Train customers on both web and mobile applications, covering all core features and best practices
  • Go-Live Support: Ensure smooth rollout to store locations with hands-on assistance during initial deployment

Customer Support & Success

  • Ongoing Support: Provide expert assistance via email and Zoom for customer questions, feature requests, and optimization needs
  • Relationship Management: Maintain strong relationships with key stakeholders throughout the customer journey
  • Follow-up & Check-ins: Schedule and conduct regular progress reviews to ensure successful adoption and identify expansion opportunities
  • Best Practices Guidance: Share industry best practices and platform optimization strategies to maximize customer ROI

Technical Troubleshooting & Documentation

  • Issue Resolution: Diagnose and resolve technical issues including document uploads, user access problems, notification settings, and feature configuration
  • Bug Documentation: Document technical issues and work closely with the Engineering team to prioritize and resolve platform improvements
  • Knowledge Management: Maintain customer support help center and update implementation guides, video tutorials, and support documentation

Required Qualifications

  • Technical Skills: Strong aptitude for learning software platforms and ability to troubleshoot technical issues
  • Communication: Excellent verbal and written communication skills with ability to explain complex concepts clearly
  • Tools Proficiency: Experience with video conferencing platforms (Zoom), CRM systems, and project management tools


Ready to help restaurants and retail businesses transform their operations? Join our growing team and make a direct impact on customer success while advancing your career in a dynamic, technology-driven environment.


Job Type: Full-time

  • Customer Onboarding

    3 semanas atrás

    Federative Republic Of Brazil Xenia Tempo inteiro

    Implementation & Customer Support Specialist (Part-Time) - Xenia About Xenia Xenia is a leading operations management platform that helps restaurants and retail businesses streamline their daily operations, ensure compliance, and drive accountability through digital checklists, audits, and real-time reporting. Role Overview We're seeking a dynamic Customer...

  • Customer Onboarding

    3 semanas atrás

    Brazil, BR Xenia Tempo inteiro

    Implementation & Customer Support Specialist (Part-Time) - XeniaAbout XeniaXenia is a leading operations management platform that helps restaurants and retail businesses streamline their daily operations, ensure compliance, and drive accountability through digital checklists, audits, and real-time reporting.Role OverviewWe're seeking a dynamic Customer...

  • Onboarding Customer Support

    1 dia atrás

    brazil Chronos Consulting Tempo inteiro

    Job Description Our client is a leading WordPress page builder plugin. They are looking for Onboarding Support Associates. These are full-time, home office based positions providing customer support via chat or email. As a Tier 2 Onboarding Support Associate, you will provide a high level of support for the future and existing users. Requirements At least 2...

  • Senior Analyst, Customer Onboarding and Partnership

    1 semana atrás

    São Paulo, SP, Brazil Mastercard Tempo inteiro

    Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation,...

  • Especialista de Onboarding

    Há 4 dias

    Brazil HeadOffice.ai Tempo inteiro

    Remoto | HeadOffice.ai – San Francisco Sobre a posição A HeadOffice.ai , empresa americana líder em Agentes de Inteligência Artificial para redes de franquias e PMEs, está crescendo rapidamente e busca um(a) Onboarding Specialist para acelerar o time-to-value dos clientes. Este(a) profissional será responsável por organizar, padronizar e...

  • Customer Support Specialist

    Há 4 dias

    Brazil UserGuiding Tempo inteiro

    We’re looking for a proactive and customer-focused Customer Support Specialist  to join our remote team at UserGuiding in Brazil. If you enjoy solving problems, working with people, and being part of a fast-growing SaaS company, we’d love to hear from you. What you’ll do Handle support requests through live chat, video call and other channels,...

  • Customer Support Specialist

    Há 4 dias

    Brazil UserGuiding Tempo inteiro

    We’re looking for a proactive and customer-focused Customer Support Specialist to join our remote team at UserGuiding in Brazil. If you enjoy solving problems, working with people, and being part of a fast-growing SaaS company, we’d love to hear from you.What you’ll doHandle support requests through live chat, video call and other channels, ensuring...

  • Customer Success Representative

    Há 2 dias

    Brazil MeetGeek Tempo inteiro

    About MeetGeek MeetGeek is an AI meeting assistant that doesn't just listen, it acts. We help teams automate meeting capture, summarization, and now, with agentic AI workflows, MeetGeek becomes an active participant in meetings, surfacing data, triggering automations, and even taking actions on your behalf. From Zoom to Teams to Google Meet, MeetGeek...

  • Customer Success Representative

    Há 4 dias

    Brazil MeetGeek Tempo inteiro

    About MeetGeekMeetGeek is an AI meeting assistant that doesn't just listen, it acts. We help teams automate meeting capture, summarization, and now, with agentic AI workflows, MeetGeek becomes an active participant in meetings, surfacing data, triggering automations, and even taking actions on your behalf.From Zoom to Teams to Google Meet, MeetGeek...

  • Customer Success Representative

    Há 4 dias

    Brazil MeetGeek Tempo inteiro

    About MeetGeek MeetGeek is an AI meeting assistant that doesn't just listen, it acts. We help teams automate meeting capture, summarization, and now, with agentic AI workflows, MeetGeek becomes an active participant in meetings, surfacing data, triggering automations, and even taking actions on your behalf. From Zoom to Teams to Google Meet, MeetGeek...