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Service Desk Analyst
3 meses atrás
Come to one of the biggest IT Services companies in the world Here you can transform your career
Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.
We are looking for "Service Desk Analyst" who wants to learn and transform his career.
Must Have
- Good written communication (chat support) and clear conversation for telephone support
- Good logical thinking to solve problems/find solutions
- Portuguese (will work in Latin America in portuguese);
- Basic/intermediary IT experience
- Responsible for first level problem solving, remote access, telephone support, Chat system support, backlog management, in the Latin American region, working in Portuguese and Spanish language.
Responsibilities include, but are not limited to:
- Monitoring, unlocking accounts, resetting passwords, providing support and troubleshooting, analyzing cases, raising priorities, troubleshooting the office 365 package.
What do we offer?
- TCS Benefits – Brazil:
- Health insurance
- Dental Plan
- Life insurance
- Transportation vouchers
- Meal/Food Voucher
- Childcare assistance
- Gympass
- TCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associates
- Partnership with SESC
- Reimbursement of Certifications
- Free TCS Learning Portal – Online courses and live training
- International experience opportunity
- Discount Partnership with Universities and Language Schools
- Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire
- TCS Gems – Recognition for performance
- Xcelerate – Free Mentoring Career Platform
At TATA Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility, in order to build a TCS that respects individuality. Come to be a TCSer
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