Customer Experience Manager

Há 4 dias


Brazil NoPing Tempo inteiro

NoPing is a leading platform in connection optimization for gamers, with over 2,000 servers around the globe, offering latency improvement and FPS boost in more than 2,000 games. Our mission is to ensure players have the best gaming experience, without lag, providing a smooth and competitive gameplay experience.

We are seeking a Customer Experience Manager to lead our support team and ensure all customer service operations align with our customers' expectations and the company's KPIs.


Responsibilities:

  • Manage a support team, ensuring performance and achievement of daily targets.
  • Continuously supervise and evaluate the quality of support through Chat, Email, WhatsApp, Discord, Tickets, Reclame Aqui, payment gateways, and other platforms. Propose quick solutions for complaints and work to remove negative comments.
  • Review and analyze KPIs, individual and team goals, providing feedback and daily evaluations for each team member.
  • Conduct daily meetings with each team member to track activity progress and verify task completion.
  • Prepare detailed daily reports for senior management (C-Level) on the team's activities, main issues encountered, and solutions implemented.
  • Monitor the primary reasons for NoPing cancellations, generating detailed reports, and proposing corrective actions based on the collected data.


Requirements:

  • Proven experience in managing technical support or helpdesk teams, preferably in startups or tech companies.
  • Advanced English.
  • Advanced knowledge in customer support, KPI analysis, report creation, and goal management.
  • Exceptional communication skills and ability to conduct daily meetings with the team to review activities.
  • Experience with payment platforms and multi-channel customer support (chat, email, WhatsApp, Discord, ticketing, etc.).
  • Ability to solve problems quickly and effectively while maintaining a high level of quality in support.
  • The candidate must be a gamer, as this allows a deeper understanding of customer needs and the impact of NoPing on game performance. Familiarity with the gaming environment helps to identify issues and optimize user experience.


Benefits:

  • Dynamic and challenging work environment.
  • Growth opportunities in a globally recognized gaming company.
  • Participation in gaming industry events and conferences.
  • Performance-based bonuses.
  • Competitive market compensation.




  • Brazil NoPing Tempo inteiro

    NoPing is a leading platform in connection optimization for gamers, with over 2,000 servers around the globe, offering latency improvement and FPS boost in more than 2,000 games. Our mission is to ensure players have the best gaming experience, without lag, providing a smooth and competitive gameplay experience. We are seeking a Customer Experience Manager ...


  • Brazil Native Teams Tempo inteiro

    Native Teams is a leading global platform that specializes in providing streamlined work payments, employment, and tax management solutions for freelancers, remote workers, and their employers. We are expanding our global team and we’re looking for a B2B Customer Experience Manager to bring their wider knowledge and help us get our product and service...


  • Brazil Native Teams Tempo inteiro

    Native Teams is a leading global platform that specializes in providing streamlined work payments, employment, and tax management solutions for freelancers, remote workers, and their employers. We are expanding our global team and we’re looking for a B2B Customer Experience Manager to bring their wider knowledge and help us get our product and service...


  • Brazil Native Teams Tempo inteiro

    Native Teams is a leading global platform that specializes in providing streamlined work payments, employment, and tax management solutions for freelancers, remote workers, and their employers.We are expanding our global team and we’re looking for a B2B Customer Experience Manager to bring their wider knowledge and help us get our product and service more...

  • Customer Success Manager

    3 semanas atrás


    Brazil, BR ROLZO Tempo inteiro

    The companyBorn to lead a new era of luxury mobility, ROLZO creates flawless travel experiences with extraordinary service. Be it an airport transfer, a chauffeur by the hour, VIP Meet & Greet or a unique car rental — ROLZO provides flexible access to an unmatched vehicle range and booking options in more than 100 countries, 500 cities, and 1,000...

  • Customer Success Manager

    3 semanas atrás


    Brazil ROLZO Tempo inteiro

    The companyBorn to lead a new era of luxury mobility, ROLZO creates flawless travel experiences with extraordinary service. Be it an airport transfer, a chauffeur by the hour, VIP Meet & Greet or a unique car rental — ROLZO provides flexible access to an unmatched vehicle range and booking options in more than 100 countries, 500 cities, and 1,000...


  • Brazil LifeSupplyUSA Tempo inteiro

    LifeSupplyUSA is a dynamic and innovative e-commerce D2C retailer and a leading supplier of commercial & household products. We are committed to delivering excellence .We pride ourselves on our dedication to quality, efficiency, and customer satisfaction. As we continue to grow, we are seeking a highly skilled and motivated Customer Service Manager to join...


  • Brazil LifeSupplyUSA Tempo inteiro

    LifeSupplyUSA is a dynamic and innovative e-commerce D2C retailer and a leading supplier of commercial & household products. We are committed to delivering excellence .We pride ourselves on our dedication to quality, efficiency, and customer satisfaction. As we continue to grow, we are seeking a highly skilled and motivated Customer Service Manager to join...

  • Customer Experience

    Há 1 mês


    Brazil, BR Zubale Tempo inteiro

    We are looking for a Customer Experience (CX) Intelligence Analyst to become a strategic business partner for our conversational commerce clients by leveraging data to deliver insightful, timely, and accurate information. You will be responsible for driving customer retention through detailed performance analysis, financial impact reporting, and generating...

  • Customer Experience

    Há 1 mês


    Brazil Zubale Tempo inteiro

    We are looking for a Customer Experience (CX) Intelligence Analyst to become a strategic business partner for our conversational commerce clients by leveraging data to deliver insightful, timely, and accurate information. You will be responsible for driving customer retention through detailed performance analysis, financial impact reporting, and generating...

  • Customer Experience

    4 semanas atrás


    Brazil, BR Zubale Tempo inteiro

    We are looking for a Customer Experience (CX) Intelligence Intern to support our conversational commerce clients by leveraging data to deliver insightful and accurate information. As an intern, you will assist in driving client retention by conducting performance analysis, tracking key metrics, and generating user insights that help optimize client...

  • Customer Experience

    4 semanas atrás


    Brazil Zubale Tempo inteiro

    We are looking for a Customer Experience (CX) Intelligence Intern to support our conversational commerce clients by leveraging data to deliver insightful and accurate information. As an intern, you will assist in driving client retention by conducting performance analysis, tracking key metrics, and generating user insights that help optimize client...

  • Customer Success Manager

    2 semanas atrás


    Brazil Bemobi Tempo inteiro

    Na Bemobi valorizamos o espírito inovador e colaboramos para que pessoas potencializem o seu melhor e, juntos, identificamos afinidades e oportunidades.Se você procura desenvolvimento, desafios e um ótimo ambiente de trabalho, está no lugar certo!Estamos em busca de uma pessoa para atuar como Customer Success Manager (CSM) que será responsável por...


  • Brazil Lepu Medical Technology Co., Ltd. Tempo inteiro

    # Medical Device # 3+ years’ sales experience for Percutaneous Coronary Intervention products; We are looking for Regional Sales Manager/Country Manager from medical industry in Brazil! Responsibilities Responsible for the sales of Percutaneous Coronary Intervention products developed and produced by Lepu; Formulate sales strategies and accomplish...

  • Account Manager

    2 meses atrás


    Brazil, BR Metrobi Tempo inteiro

    Who we areMetrobi is a VC-backed startup and alum of Techstars Boston, one of the leading accelerators in the USA. We currently operate in 11 states across the US and are on track to grow even further.If you want to join a startup with great potential and opportunities, we’d love to hear from you.Why should you join Metrobi?- International team experience...

  • Sales Manager

    Há 1 mês


    Brazil APP Group Tempo inteiro

    As one of the world's largest pulp and paper companies, Asia Pulp and Paper Group (APP) operates in more than 150 countries worldwide. On any given day, our products find their way into the hands of consumers in various branded forms from all over the world. Role Overview: We are seeking an experienced Sales Manager to drive high value specialty paper...

  • Sales Manager

    2 meses atrás


    Brazil, BR APP Group Tempo inteiro

    As one of the world's largest pulp and paper companies, Asia Pulp and Paper Group (APP) operates in more than 150 countries worldwide. On any given day, our products find their way into the hands of consumers in various branded forms from all over the world.Role Overview:We are seeking an experienced Sales Manager to drive high value specialty paper...

  • Sales Manager

    2 meses atrás


    Brazil APP Group Tempo inteiro

    As one of the world's largest pulp and paper companies, Asia Pulp and Paper Group (APP) operates in more than 150 countries worldwide. On any given day, our products find their way into the hands of consumers in various branded forms from all over the world.Role Overview:We are seeking an experienced Sales Manager to drive high value specialty paper sales to...

  • Roll-out Manager

    Há 1 mês


    Rio de Janeiro, Brazil, BR ZTE do Brasil Tempo inteiro

    Responsibilities:The Roll-out Manager is the key interface to the customer and subcontractor about the delivery progress project, in cooperation with and reports to the Project Manager. Create, maintain, and control the roll-out plan, ensure the activities meet the customer’s requirement (scope, milestones, quality), including site survey, installation,...

  • Regional Roll-out Manager

    2 meses atrás


    Minas Gerais, Brazil, BR ZTE do Brasil Tempo inteiro

    Job Description:The Regional Roll-out Manager is the key interface to customers in a certain region for the deployment of a project, in cooperation with the Project Manager.1 Create, maintain, and control the regional roll-out plan, and ensure the activities meet the customer’s requirement (scope, milestones, quality), including site survey,...