[Freelance] Player Support Agent

4 semanas atrás


Brazil TransPerfect Tempo inteiro

Location: Remote

Schedule: 08:00-17:00 UTC, 5 days/week (Monday to Friday)

Contract: Freelance contract with TransPerfect (Note this is not an employee contract)

Start: 5/27

Rate: 6 USD/hour


Job Description:

  • Processing questions and problems from users through a ticketing system
  • Answering queries on blogs and forums as well as social media channels
  • Getting familiarized with the games so you can advise players
  • Getting creative in finding solutions to technical problems and bugs
  • Encouraging user loyalty by providing an outstanding service
  • Contributing to studio-wide community strategies
  • Supporting the community managers with ad-hoc tasks
  • Complete all other tasks that are deemed appropriate for the role and assigned by the manager/supervisor


Required skills:

  • Japanese (native level), English (business level)
  • Game lover
  • Ideally previous Customer experience


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