D365 CE/CRM Senior Consultant
3 semanas atrás
Organizational Description:
Cambay is a Microsoft Partner USA based IT firm delivering the Microsoft Three Cloud Strategy; Microsoft 365, Microsoft Dynamics 365, Microsoft Azure by providing Managed Delivery, Infrastructure, Engineering & Workforce global High-Performance services around the Microsoft stack to provide innovative transformative customer experience programs to achieve business outcomes, goals & objectives.
Position Purpose
At Cambay Solutions our consultants work closely with a wide range of clients around the globe to deliver exceptional experiences by helping them identify their business pains, then turning around to develop and implement useful and relevant technology-based solutions to meet those needs. Utilizing the Cambay Solutions 360 model as a guide, our consultants take clients on a journey through strategy, implementation, customization, and support, ensuring exceptional customer experience at every step of the way. As a Dynamics 365 CE/CRM Sr. Consultant, you will elevate Cambay Solutions relationships with our clients by approaching them through a customer experience lens and architecting bleeding-edge technology solutions which address their business challenges. In addition, you will be a thought leader both internally and externally, always embodying our core values of innovation, passion, excellence, and integrity.
Key Accountabilities
o Demonstrate advanced analysis skills and experience in principles of Dynamics 365 Customer Engagement (CE/CRM), Power Platform and related technologies to provide detailed reliable options and scoping/estimates for solution implementations.
o Drive client workshops to demonstrate product capabilities.
o Analyze customer business requirements and design technical solutions to meet business goals and objectives including functional / non-functional requirements in alignment with architectural standards.
o Configure Dynamics 365 CE/CRM solutions using standard Dynamics practices.
o Disposition requirements to be addressed by out of the box features via standard configuration as well as customization including the proper customization technique.
o Support the development of test scenarios / scripts and coordinate / drive client solution testing.
o Develop appropriate requirements, design, testing and deployment quality documentation to support the solution delivery.
o Provide subject matter expertise to customers including technologies and implementation methodologies to successfully implement CE/CRM solutions.
o Effectively work with team members including partners, customers, and leaders to proactively identify and mitigate / resolve risks and issues.
o Consume and contribute best / recommended practices, lessons learned, and intellectual property (IP) with a focus on continuous improvement.
o Foster senior level client relationships and engage with senior employees and client stakeholders to drive solution success.
o Manage project timelines, budgets, and resources to ensure successful CE/CRM implementations.
o Creates and/or conducts testing to validate those solutions meet specifications of the SOW. Ensures assigned projects are delivered in alignment with Cambay Solutions best practices.
o Follows industry technology trends through self-study and formal training and shares that knowledge internally and externally via white papers, blog posts, and social media.
o Completes at minimum one (2) certification exam a year.
o Creates, maintains, and submits an accurate weekly timesheet in compliance with time reporting procedures.
o Contributes to the financial success of the company by maintaining at high utilization number.
o Ability to manage multiple projects, and products. Perform task at hand in a customer friendly manner while utilizing time and resources efficiently and effectively.
o Ability to understand and communicate technical concepts, proficient with Office products.
Required skills
o Excellent stakeholder management, communication and executive presentation skills
o Knowledge of competing D365 Suite Products such as D365 Sales, D365 Customer Service, D365 Customer Insights – Journeys, D365 Customer Insights – Data, D365 Project Operations, D365 Field Service and solutions and industry trends
o Previous track record delivering a full project life cycle CE/CRM solution using industry standard implementation methodologies (Sure Step 365, Agile and Waterfall)
o Successfully demonstrated leadership in 6+ CE/CRM projects for enterprise class customers
o Demonstrated success managing / delivering difficult conversations and driving effective solutions to business problems
o Functional/Technical skills including knowledge / mastery of these technologies in the context of CE/CRM:
o Power Platform – PowerApps, Power BI, Microsoft Flow
o Azure Data Storage - Dataverse, SQL, Cosmos DB, Blob storage
o Azure Services - Key Vault, Web Applications, Service Bus, Virtual Machines, Application Insights
o Power Apps Development - Configuration, Plug-in, Workflows, JavaScript, C#, HTML
o Power Platform Development – Model-Driven App, Canvas App, Power Automate and Power BI
o .NET areas / Web Applications, REST API
o SSIS and related data migration techniques and strategies
o DevOps - Azure DevOps, CI/CD, Unit/UI Testing
Qualifications
o The successful candidate will have a BS/BA degree or equivalent work experience
o 6+ years relevant work experience with CE/CRM large scale enterprise implementations
o The successful candidate will have relevant analysis, design, develop, test, deploy, operate implementation experience in CE/CRM based solutions including areas such as Case Management, Sales Productivity, Citizen Services, Field Services, Project Operations, Customer Care, and Contact Center.
o Experience working in a services organization in a consulting capacity is strongly preferred.
o Experience working on multi-phase global implementations is preferred
o Travel is based on customer requirements.
o Strong verbal and written communications skills are a must
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