Scrum Master – Salesforce Commerce Cloud
Há 3 dias
Job Title: Scrum Master – Salesforce Commerce Cloud (SFCC)Duration: 10–11 monthsLocation: LATAM or Europe – RemoteRole OverviewWe are seeking an experienced Scrum Master to lead Agile delivery for Salesforce Commerce Cloud (SFCC) teams. This role focuses on facilitating Agile ceremonies, removing impediments, driving continuous improvement, and ensuring high-quality, predictable delivery across SFCC implementation and ongoing support initiatives (Run + Grow).The ideal candidate has strong eCommerce domain expertise, can effectively coach cross-functional teams, and ensures alignment with organizational governance, security, and compliance standards.Required Experience & Skills8+ years in Agile delivery5+ years as a Scrum Master supporting web/eCommerce teamsHands-on experience with Salesforce Commerce Cloud (SFCC/SFRA) or comparable enterprise eCommerce platformsProven ability to improve velocity predictability, reduce defect leakage, and manage dependenciesStrong understanding of Scrum, Kanban, Agile metrics, and scaling frameworks (SAFe, LeSS, Nexus, or pragmatic multi-team coordination)Proficiency with:Jira (boards, filters, dashboards)Confluence (documentation)CI/CD awareness (Git, Jenkins, GitHub Actions, Azure DevOps)Scrum certifications: CSM or PSM I / PSM IISolid eCommerce domain knowledge:Catalog, pricing, promotionsCheckout, payments, tax, shipping, returnsOrder Management Systems (OMS)Key ResponsibilitiesAgile Delivery & FacilitationLead Agile ceremonies: daily stand-ups, sprint planning, backlog refinement, reviews/demos, retrospectivesPartner with Product Owners to prioritize backlogs, refine user stories, and define sprint goalsTrack sprint health (capacity, velocity, burndown/burnup) and manage scopeIdentify and remove impediments (dependencies, environments, test data, approvals)Coordinate cross-team dependencies (SFCC, integrations, OMS, payments, SEO/content, analytics)Promote flow efficiency by limiting WIP and reducing blockersStakeholder Engagement & ReportingProvide clear, timely status reporting (velocity trends, sprint summaries, risks, mitigations)Facilitate effective demos to showcase business value and gather early feedbackEnsure alignment with governance, security, compliance, PCI, accessibility, and change managementCoaching & Continuous ImprovementCoach teams and stakeholders on Agile and Scrum best practicesFacilitate retrospectives with measurable outcomes and follow-throughFoster a culture of psychological safety, accountability, and outcome-driven deliveryProject LeadershipManage SFCC B2C implementation, migration, and enhancement projects end-to-endDefine scope, objectives, timelines, and deliverables aligned with business goalsPlanning & ExecutionDevelop project plans, budgets, and resource allocation strategiesMonitor progress, manage risks, and ensure quality and timeline adherenceTeam CoordinationCollaborate with developers, architects, QA, UX/UI teams, and third-party vendorsEnsure SFCC best practices across development and integrationsTechnical OversightUnderstand SFCC B2C architecture and APIs (OCAPI, SCAPI)Support integrations with payment gateways, OMS, CRM, and enterprise systemsWork with SFCC Business Manager configurations as needed
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