Technical Support Consultant L3
Há 18 horas
We are looking for a remote, full-time Technical Support Consultant with 3 to 5 years of software support experience to join the client operations team of our U.S. client. You will play a critical role in ensuring our client's software lives up to its world-class reputation.Our client provides a cloud-based, ERP platform to hundreds of energy industry customers delivering market-leading field service management, field data gathering, transportation, production, accounting, and land software solutions. Backed by private equity, our client accelerates business performance, improves operational efficiency, and reduces costs.ResponsibilitiesDeliver Level 3 customer support for our client's industry-leading software productsTriage reported, end-user customer incidentsWork technical issues and support the direct client feedback loop processHelp secure existing revenue by means of customer retentionProvide incident queue managementUtilize troubleshooting skillsHelp manage complex issues and drive escalations to resolutionBuild and demonstrate cross-application knowledge among the client's core application modulesPush the client's software to the limit, making sure it is efficient, intuitive, and best-in-classGain experience in the oil and gas industry; including economic, accounting, and finance knowledgeRequired ExperienceExcellent English verbal and written skills3 to 5 years of Level 3 software support experienceBasic to intermediate SQL skillsProficiency in using Microsoft Office SuiteA drive to continue learning in the energy business and the client's softwareAdvanced problem-solving skillsAbility to triage and actively manage a support queueInnate passion for customer serviceDependability and ability to manage as well as prioritize concurrent tasksMust be available for an on-call rotationAbility to work U.S. CST business hoursMust be a self-starter and resourcefulAbility to work independently or as part of a teamProven experience working effectively in a vibrant, dynamic startup environmentTrustworthy, team-oriented, and transparentDesired ExperienceBachelor's degree or equivalent experienceExperience creating manuals, training documentation, and interactive training materials for software applicationsExperience providing software support and troubleshooting for SaaS applicationsExperience in reproducing issues in a test environment prior to production deploymentExperience in the Software Development Lifecycle (SDLC)Experience with oil and gas revenue accounting, gas processing, crude/gas/NGL transportation, or related fieldsAdditional InformationKnowing your ideas are heard and matter think bigYou get to own your job and be recognized for your contributionsWork with smart and creative peopleMaking mistakes is human. Lets learn from them. Be transparentWe recognize you as an individual no presumptions or judgment. Be the extraordinary you15 days Paid Time Off (PTO), 1 floating day, 3 sick days, and designated national holidaysStart: ASAPAbout VelozientWe are a privately held, nearshore software development company providing outsourced development resources to North American companies. Our mission is to offer development talent that enjoy taking on challenging work, want to grow their skills and experiences building software, and excel in a fast-paced, dynamic team environment. We are focused on providing world-class remote resources to work as valued client team members. If this type of opportunity excites you, then consider joining our team
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Technical Support Consultant L3
1 dia atrás
Brazil Velozient Tempo inteiroWe are looking for a remote, full-time Technical Support Consultant with 3 to 5 years of software support experience to join the client operations team of our U.S. client. You will play a critical role in ensuring our client's software lives up to its world-class reputation. Our client provides a cloud-based, ERP platform to hundreds of energy industry...
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Tier 2 Technical Support Brazil
Há 7 dias
brazil Chronos Consulting Tempo inteiroJob Description Our client is a leading WordPress page builder plugin. They are looking for Technical Support Agents. These are full-time, home office based positions providing technical support via chat or email during regular working hours. The Tier 2 Technical Support agent is an advanced-level technical position, offering many opportunities to grow...
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Tier 2 Technical Support Brazil
Há 4 dias
brazil Chronos Consulting Tempo inteiroJob Description Our client is a leading WordPress page builder plugin. They are looking for Technical Support Agents. These are full-time, home office based positions providing technical support via chat or email during regular working hours. The Tier 2 Technical Support agent is an advanced-level technical position, offering many opportunities to grow...
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Consultant: Product Support Specialist
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Remote, Brazil DroneDeploy Tempo inteiroAbout DroneDeploy DroneDeploy powers field teams with robotics and AI. As the only reality capture platform that combines robotic automation, AI agents, and a truly unified system, DroneDeploy allows critical industries to operate with speed and confidence. From construction and energy to agriculture, the world's largest companies use DroneDeploy to...
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Technical Support Engineer
1 semana atrás
Brazil, Poland, Philippines, Mexico Intetics Tempo inteiroIntetics Inc., a leading American technology company specializing in custom software application development, distributed professional teams creation, software product quality assessment, and "all-things-digital" solutions, is on the lookout for a Technical Support Engineer (Tier 1 Support) to join our team and provide exceptional customer...
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Tier 1 Technical Support Brazil
Há 7 dias
brazil Chronos Consulting Tempo inteiroJob Description Our client is a leading WordPress page builder plugin. They are looking for Technical Support Agents. These are full-time, home office based positions providing technical support via chat or email during regular working hours. As Tier 1 support you will learn how to review, analyze, and resolve a variety of customer issues, quickly, and...
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Senior NetSuite Consultant
2 semanas atrás
Brazil Maitsys Tempo inteiroJob Title: Senior NetSuite Consultant Location: Remote Employment Type: Short-term Contract (8-week) Industry: Consumer Packaged Goods (CPG) experience is a strong plus About the Role We are seeking a Senior NetSuite Consultant with deep functional expertise in Finance & Accounting and strong end-to-end ERP implementation experience. The ideal consultant...
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Customer Success Consultant
Há 7 dias
Brazil CAS Tempo inteiroCustomer Success Specialist Consultant – Latin America CAS uses intuitive technology, unparalleled scientific content, and unmatched human expertise to help companies create groundbreaking innovations that benefit the world. As the scientific information solutions division of the American Chemical Society, CAS manages the largest curated reservoir of...
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Customer Success Consultant
Há 7 dias
Brazil CAS Tempo inteiroCustomer Success Specialist Consultant – Latin America CAS uses intuitive technology, unparalleled scientific content, and unmatched human expertise to help companies create groundbreaking innovations that benefit the world. As the scientific information solutions division of the American Chemical Society, CAS manages the largest curated reservoir of...
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IT Technical Support
2 semanas atrás
BRA - Sao Jose dos Campos, Brazil Boeing Tempo inteiro R$30.000 - R$60.000 por anoIT Technical SupportCompany:BBST - BrazilBoeing Brazil is seeking an IT Technical Support who will act as second level technical support at our Global Engineering site in Sao Jose dos Campos. You will get exposure to many different technologies and work with the IT team on your learning objectives. As Boeing Brazil IT team member you will not only get to...
