Tier 2 Technical Support Brazil

2 semanas atrás


brazil Chronos Consulting Tempo inteiro

Job Description Our client is a leading WordPress page builder plugin. They are looking for Technical Support Agents. These are full-time, home office based positions providing technical support via chat or email during regular working hours. The Tier 2 Technical Support agent is an advanced-level technical position, offering many opportunities to grow professionally, master and practice industry-leading methodologies and tools, and be involved with the cutting-edge technology that’s building the web of tomorrow. Requirements At least 2 years experience in Technical Support (Tier 1 or 2) Experience with WordPress, HTML, CSS and JavaScript Experience with web development and inspection tools Knowledge of PHP and other coding languages – an advantage Knowledge of Web Applications Experience with Web Servers and infrastructure, hosting, cloud and SaaS – an advantage Web Design/Development background – an advantage Ability to analyze and solve complex technical problems Ability to fluently communicate complex technical ideas in English Ability to break down and guide through a technical process Ability to work under pressure



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