Technical Support Specialist

2 semanas atrás

Brazil beBeeCustomerService Tempo inteiro

We are seeking an experienced Customer Service Professional to assist clients with our products and services. The Role You will be responsible for answering customer inquiries, troubleshooting technical issues, and providing support via multiple communication channels. If you possess excellent communication skills, a basic understanding of technology, and the ability to work in a fast-paced environment, we encourage you to apply. Responsibilities: Manage large volumes of customer interactions. Provide accurate and timely responses to customer inquiries. Diagnose and resolve technical issues via phone, email, or chat. Triage customer complaints and provide suitable solutions. Maintain detailed records of customer interactions. Perform other duties as required by your supervisor. Required Skills and Qualifications: Bachelor's degree in a related field. Minimum 2 years of experience in customer-facing roles. Excellent verbal and written communication skills. Basic understanding of technology and problem-solving abilities. Able to work effectively in a team environment. Familiarity with CRM software and helpdesk systems. Why Choose Us? Competitive compensation package. Opportunity to make a direct impact on customer satisfaction. Collaborative work environment with opportunities for growth and development. Benefits: Medical, dental, and vision insurance. 401(k) retirement plan.

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