Order Management Analyst

3 semanas atrás

São Caetano do Sul, São Paulo, Brasil Siemens Tempo inteiro
An Order Management Analyst II manages the day-to-day operations associated with the licensing of Siemens software products. The analyst supports the Digital Industries Software business unit within the Global Order to Cash division. It is expected for the analyst to have an advanced understanding of the order-to-cash process as well as the ability to interpret complex tasks associated with the process. Additionally, the analyst must effectively organize and utilize team resources while demonstrating a high ability in problem solving. An Order Management Analyst II will self-direct in quoting, order management, authorization code creation, and invoicing tasks but may receive some guidance according to needs and task difficulty.

Essential Functions:
  • Analyzes order contracts, system tools, and customer information while performing key activities such as process/case documentation, audit compliance, resource management, and order escalations to ensure timely and accurate transactions that firmly adhere to outlined policies and process guidelines.
  • Engages with sales team and customers to dispatch conventional and complex tasks relating to quotes, orders, and changes to orders to ensure these are completed efficiently and accurately.
  • Records and updates customer files to maintain the accuracy and integrity of customer information, contracts, sales activities, and other necessary documents.
  • Tracks and consults sales agreement to properly manage deals at all stages of the deal.
  • Proficiently navigate the programs/tools required at each stage of the process, which includes but is not limited to the company ERP system and SAP instance.
  • Actively participates in project and process improvement initiatives, communicating progress and efficacy of initiative implementation.
  • Actively coordinates and dispatches tasks relating to authorization codes, backlogs, customer billing, and our installed customer base.
  • Contributes to the completion of additional administrative tasks depending on the needs of the team and division.
Skills and Abilities Required:
  • Demonstrates proficiency in Microsoft Applications and virtual collaborative tools and practices
  • Practices judgement and adherence to ethical business practices, corporate policies, and functional processes
  • Exercises proper documentation to ensure compliance and maintain accessibility for internal/external auditors.
  • Learns and implements prevailing processes and procedures associated with the order to cash value chain but can identify opportunities for improvement in key activities.
  • Communicates collaboratively with local and global teams/colleagues and provides thoughtful feedback on ongoing operations and initiatives.
  • Capable of occasionally stepping up as an informal leader or perform team-leader activities, representing proper knowledge of order management processes and team priorities.
  • Holds a professional working proficiency in English and exhibits professional communication etiquette in written and verbal exchanges.
  • Fluency in additional language(s) is advantageous according to region placement.
Education and Experience Requirement:
  • A university level education, such as bachelor's degree in a business-related field
  • 5+ years of experience in a complex Order Management/Sales Support role
  • Experience with customer data management, database referencing, contract analysis,
  • and product portfolios.
  • Experience following processes within an order management environment.
  • Preferably has experience within a multi-national company environment.
Working Conditions/Physical Requirements:
  • This role can expect a normal office environment, with the potential for hybrid work according to individual arrangements and business needs.
  • Quarter-end and key project roll out periods often see requests to work extended hours, as well as circumstances requiring management support or back-up roles.
  • Weekends or holidays may be required in support of critical business needs.
  • Business travel may occur within this role.
This position will be subject to U.S. export control requirements under the International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR). Employment is contingent on either verifying the U.S. Person status or obtaining any necessary export license.

Why us?

Working at Siemens Software means flexibility - Choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you'd expect from a world leader in industrial software.

A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow

Siemens Software.Transform the Everyday

#LI-PLM

#LI-HYBRID

#LI-JJ1

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