Functional Analyst, Salesforce

4 semanas atrás

Campinas, São Paulo, Brasil BRP Tempo inteiro

Job Summary

The Salesforce Functional Analyst is responsible for understanding business requirements, configuring and customizing the Salesforce platform, and ensuring that it meets the needs of the organization. They work closely with business stakeholders, project managers, and developers to design, implement, and maintain Salesforce solutions that enhance business processes and drive efficiency.

A Salesforce Functional Analyst plays a pivotal role in aligning Salesforce solutions with an organization's business objectives and should have a deep understanding of both the Salesforce platform and the specific needs of the business they are supporting. They act as a bridge between technical and non-technical stakeholders to ensure Salesforce is effectively leveraged to drive business success.

YOU'LL HAVE THE OPPORTUNITY TO:

  • Collaborate with business stakeholders to gather, document, and prioritize business requirements related to Salesforce functionality.
  • Analyze and translate business requirements into Salesforce solutions, including configuration, customization, and integration with other systems.
  • Configure Salesforce objects, fields, workflows, process builder, validation rules, and custom development as needed to meet business requirements.
  • Ensure data quality and integrity within Salesforce by defining data models, validation rules, and data import/export processes.
  • Provide training and support to end-users to ensure they can effectively use Salesforce features and functionalities.
  • Develop and execute test plans, including user acceptance testing, to ensure that Salesforce solutions are error-free and meet business requirements.
  • Manage and coordinate the rollout of new features and functionalities, including user adoption strategies.
  • Create reports and dashboards to provide insights into key performance indicators and assist in data-driven decision-making.
  • Assist end-users with issues, identify and resolve problems, and work with Salesforce support as needed.

YOU'LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES:

  • Bachelor's degree in a relevant field (business, information technology, etc.).
  • Salesforce certifications, such as Salesforce Certified Administrator or Salesforce Certified App Builder, are a plus.
  • 10+ years of proven experience in Salesforce configuration, customization, and administration in a similar sized company.
  • Experience with Salesforce Lightning and Sales Cloud, Service Cloud, or other Salesforce products.
  • Knowledge of CRM best practices and business processes.
  • Understanding of data management and data modeling concepts.
  • English (spoken and written).

Nice to have :

  • Familiarity with Salesforce development languages (Apex, Visualforce).
  • Knowledge of integration tools and methods for connecting Salesforce with other systems.

ACKNOWLEDGING THE POWER OF DIVERSITY

BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead

For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning

WELCOME TO BRP

We're a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 23,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it's not about the destination; It's about the journey.

This position is based in Campinas, Brazil.

Resumes in English will be preferred.

This position is eligible to the BRP Employee Referral Program.

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