Senior Workplace Experience Specialist
1 semana atrás
Zendesk is seeking a highly organized and detail-focused individual to join our team as a Workplace Experience Coordinator. As a key member of our facilities team, you will be responsible for ensuring the smooth operation of our office spaces and providing exceptional customer service to our employees and visitors.
About ZendeskZendesk is a leading provider of customer service and support software, empowering businesses to deliver exceptional experiences to their customers. Our mission is to help organizations build strong relationships with their customers and provide them with the tools they need to succeed.
Job DescriptionWe are looking for a highly motivated and flexible individual who is able to work independently and as part of a team. The successful candidate will be responsible for:
- Managing the front desk and ticketing system, providing a high level of customer service to employees and visitors.
- Welcome visitors and deliver an exceptional guest experience to all employees in-office.
- Process incoming and outgoing packages and mail.
- Liaise with vendors and landlords as needed.
- Coordinate vendor management, including assisting in procurement and performance management.
- Manage event programs for the office.
- Maintain and coordinate cleanliness and safety of assigned building(s) and areas, kitchens, equipment, and plants.
- Maintain Workplace Experience master documents, spreadsheets, calendars, and floor plans.
- Lead internal communications on up-to-date building events, maintenance, safety, and other issues.
- Assist and coordinate all safety matters relating to the workplace.
- Manage the food and beverage program.
- Assist Regional Workplace Experience Manager with office moves, projects, and office operations.
- Perform other duties and special projects as requested.
To be successful in this role, you will need:
- Minimum of 2-4 years' experience in facilities/office coordination/management.
- Experience in a office move is a must.
- Excellent communication skills across employees at all levels within the organization.
- Demonstrated project management skills.
- Strong computer skills, including experience with Google Suite.
- Familiarity with building operations (lighting, air conditioning, flooring, etc.).
- Demonstrated ability to handle multiple tasks with little or no supervision.
- Advanced problem-solving skills.
- Positive attitude; ability to work under pressure.
- Organized, punctual, and accountable.
- Event planning skills.
We are looking for candidates with:
- Academic qualification in a relevant discipline, degree/diploma preferred.
- Experience with light furniture assembly (cabinets, shelving, etc.).
- Experience with Building Management Systems and access control software.
- Member of professional Facilities Management association.
This is a full-time position, Monday to Friday, 8:00am-5:00pm, with occasional overtime required.
About Our CultureAt Zendesk, we believe in creating a workplace that is inclusive, diverse, and supportive of our employees' well-being. We offer a range of benefits, including flexible working hours, remote work options, and a comprehensive parental leave policy.
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