Senior - IT Solutions Support Engineer

Há 3 dias

Indaiatuba, Brasil Eurofins GSC Poland Sp. z o.o. Tempo inteiro

Senior - IT Solutions Support Engineer


49_744000080828732

Obowiązki

  • Very good communication and interpersonal relation skills in an international environment,
  • Ability to adapt and work with either technical or business people
  • At ease with distant communications leveraging a wide array of technologies (shared code, documents and forums, phone, chat, e-mail).
  • Up to 6 years work experience in an Enterprise application support environment would be a plus.
  • Exposure working in IIS hosted web application is preferred.
  • Good understanding of Windows Server & MS SQL Server concepts is required.
  • Extensive technical understanding that spans multiple platforms and application level expertise of a portfolio of applications with broad knowledge of the business strategic priorities, in order to resolve complex problems.
  • Demonstrated development or technical application support skill sets with detailed technical experience with industry standard tools and technologies like ASP .Net / C# / SQL / IIS /Message Queues/ Restful services
  • Understanding of ITIL, SDLC and Product Lifecycle methodologies is a definite plus.
  • Coordinate with IT Operations, Development teams based on the reported issues to coordinate their resolution within SLA.
  • Create and maintain open tickets for follow-up, report ticket status to users on the basis specified in the SLA.
  • Build, maintain and communicate weekly & Monthly statistics to management.
  • Participate in outage bridges to ensure timely resolution of service impacting problems and accurate communications to stakeholders.
  • A chance to become part of a highly motivated international team of professionals.

Wymagania

  • BE/MCA or any other equivalent degree with required experience
  • Experience between 4 years to 6 years.
  • Hands on experience in providing functional level of support and troubleshooting of .Net based web applications is an added advantage.
  • Experience working with customers from European region would be a plus.

Oferujemy

Working hours:

Monday to Friday - 8:00 to 17:00 Hybrid Work

Źródło: Eurofins/Praca

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