Customer Service Analyst
1 semana atrás
Shape your future as a magentian Position: Customer Service Analyst | Export Job Purpose: Be the focal point for customer attendance, supporting all customer's requests or direct them to the correct areas. Main responsibilities and assignments: Entry point between customer, terminals, agents, offshore and destination to ensure requests are correctly handled; Analysis of customers request and instruct correctly about fine risks to all parties involved in process (internal and external); Build solid relationship with your customers portfolio to provide best solution on their case managements; Maintain professional & friendly posture during customer's interaction in daily routine; Work in partnership with the sales representative & sales support; Work as a team to collaborate with the general demand, proposing changes and best practices among others; Guarantee that supervisor is duly aware about any system issue that may impact the customer attendance; Be part of the innovation of the company, contributing with insights and ideas on how we can have better performance Specific knowledge: Customer Service Intermediate English is mandatory SAP system Working knowledge of International Commercial and Export Chain. Minimum Required Experience: 3-5 years of experience in a similar role within the shipping industry. Degree: Bachelor's degree in international trade or a related field. Ocean Network Express provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. At Ocean Network Express, we strive toward high-level results for all our employees and pride ourselves on identifying opportunities for internal movement and advancement of proven talent. If you're interested in a career in the global transportation industry and are looking for growth and advancement opportunities, we encourage you to apply. We enjoy meeting candidates who are persistent in their own professional development. About Ocean Network Express (ONE) Ocean Network Express (ONE) was incepted on July 7, 2017, following the liner service integrations of Kawasaki Kisen Kaisha ("K" LINE), Mitsui O.S.K. Lines (MOL) and Nippon Yusen Kaisha (NYK). The new entity functions from its global headquarters in Singapore, supported by regional headquarters in Hong Kong, Singapore, the United Kingdom, the United States, and Brazil. ONE is the world's seventh-largest container carrier with a fleet size of approximately 1.53 million TEU. Operating more than 200 vessels, it offers an expeditious and reliable international network of over 130 services to 120 countries and beyond. ONE is a member of THE Alliance (THEA), a global ocean carrier consortium. For more information, please visit
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Customer Service Analyst
Há 7 dias
São Paulo, Brasil Ocean Network Express Latin America Tempo inteiroCustomer Service Analyst We are seeking an experienced professional to take on the key role of Customer Service Analyst. The ideal candidate will be responsible for being the central point of contact between customers, terminals, agents, and offshore teams. Main Responsibilities: Ensure seamless customer requests handling; Conduct in-depth analysis of...
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Customer Services Analyst
2 semanas atrás
São Paulo, Brasil TLC Worldwide Tempo inteiroWE ARE HIRING A CUSTOMER SERVICES ANALYST Ever opened a new
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Customer Service Analyst
4 semanas atrás
São Paulo, Brasil Ocean Network Express Latin America Tempo inteiroShape your future as a magentian Position: Customer Service Analyst | Export Job Purpose: Be the focal point for customer attendance, supporting all customer's requests or direct them to the correct areas. Main responsibilities and assignments: Entry point between customer, terminals, agents, offshore and destination to ensure requests are correctly handled;...
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Customer Service Analyst
Há 2 dias
São Paulo, Brasil Citi Tempo inteiroThe Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Serve as single point of contact for...
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Customer Service Analyst
Há 5 horas
São Paulo, Brasil Citi Tempo inteiroThe Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.**Responsibilities**:- Serve as single point of contact for...
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Customer Service Analyst
3 semanas atrás
são paulo, Brasil Ocean Network Express Latin America Tempo inteiroShape your future as a magentian! Position: Customer Service Analyst | Export Job Purpose: Be the focal point for customer attendance, supporting all customer’s requests or direct them to the correct areas. Main responsibilities and assignments: Entry point between customer, terminals, agents, offshore and destination to ensure requests are correctly...
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Customer Service Analyst
Há 5 dias
São Paulo, Brasil Ocean Network Express Latin America Tempo inteiroShape your future as a magentian!Position: Customer Service Analyst | Export Job Purpose: Be the focal point for customer attendance, supporting all customer's requests or direct them to the correct areas. Main responsibilities and assignments: Entry point between customer, terminals, agents, offshore and destination to ensure requests are correctly handled;...
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Analyst, Customer Technical Services
2 semanas atrás
São Paulo, SP, Brasil Mastercard Tempo inteiroOur Purpose - Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build _a sustainable economy_ where everyone can prosper. We support a wide range of digital payments choices, making _transactions secure,_ simple, smart and accessible. Our technology and innovation,...
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Log - Customer Service Analyst
1 semana atrás
São Paulo, São Paulo, Brasil ZIM Tempo inteiroZIM Logistics is a freight forward company handling with multi-modal cargo.The Customer Service Analyst is responsible to follow up the cargo process and dealing with operational issues, ZIM Logistics is seeking someone with customer service approach and agility mindset.Major areas of responsibility:• Follow up multi-modal cargo process.• Deal with...
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Analyst, Customer Technical Services
2 semanas atrás
São Paulo, Brasil Mastercard Tempo inteiroOur Purpose- Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build _a sustainable economy_ where everyone can prosper. We support a wide range of digital payments choices, making _transactions secure,_ simple, smart and accessible. Our technology and innovation,...
