Customer Success Analyst

Há 14 horas


São Paulo, Brasil Stake Tempo inteiro

Stake is looking for a Customer Success Analyst to join our team on a remote basis.  We're an Australian investment platform with a mission to provide a seamless and immersive experience that breaks barriers for ambitious investors. We serve a global customer base of 750,000+ investors, with more than A$5 billion in assets under administration. At Stake, we break barriers in everything we do. Just like our customers, we're driven by ambition. Our desire for continuous growth is what creates the collaborative and high performance environment we work in. Though we're spread around the world, we're a unified team moving towards a shared vision: to unleash the investor in everyone. Join us as we continue to reshape the financial services industry, inspiring investor confidence and celebrating our wins along the way.  About this role A Customer Success Analyst at Stake is the first point of contact for our customers; helping them by understanding their needs, and providing accurate information about our products and services. As part of the customer success team you'll have the opportunity to work cross functionally with all areas of the business. You'll seek to find simple solutions for complex problems and focus on finding ways to uplift and streamline internal and external processes. In this role you will: Provide Exceptional Customer Support:    Deliver an exceptional level of service promptly, professionally and empathetically to customer inquiries across a range of contact channels e.g. tickets, emails, phone. Troubleshoot and resolve customer issues related to


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