Customer Success Analyst
2 semanas atrás
About Teachable: Teachable is trusted by creator-educators around the world to grow their impact and income. From online courses and communities to memberships and downloads, Teachable's digital learning products help creator-educators drive meaningful connection and sustainable revenue. With industry-best ecommerce tools, easily toggled on directly within the platform, creators can confidently maximize their earnings, while getting paid directly by their audience. Teachable's unmatched focus on the student learning experience also ensures creators can make a positive and influential impact on their communities—entirely on their own terms. Today, tens of thousands of creator-educators use Teachable to share their knowledge, reaching millions of students around the world. To learn more, visit teachable.com. Are you ready to join a dynamic, cross-cultural team at an exciting turning point in our company’s journey? As part of the global Hotmart Company portfolio, whose platforms have helped creators earn more than $10 billion, Teachable continues to take the creator economy by storm as a true industry leader. Together, Teachable and Hotmart are delivering market-leading products that prioritize creator control and flexibility, alongside meaningful partnership and support from our team. If you have big ideas, relish the chance to challenge convention, and deeply believe in the power of creators to shape the future, we want you on our team What is the role? This is a Senior Customer Success Analyst role for someone who operates comfortably without a fixed scope, moves fluidly between strategy and execution, and takes ownership not just of relationships, but of outcomes. At Teachable, creators are entrepreneurs who build, market, and scale digital education businesses, using our platform as their core operating system. You will own a portfolio of high-potential creators and drive retention, growth, and expansion by acting as a strategic and tactical advisor. This role goes beyond relationship management: you will diagnose business challenges, form a point of view, and deliver clear, actionable recommendations that help creators scale their businesses through product adoption, marketing, and growth strategies. As our Customer Success model continues to evolve, the scope and engagement approach of your portfolio may change over time. This role is well-suited for someone who is comfortable operating in this context and adjusting priorities thoughtfully as the team scales. In this role you’ll: Own and manage a portfolio of high-potential creators, where portfolio size, composition, and engagement approach may evolve over time as our Customer Success model continues to take shape. Be accountable for retention and growth outcomes across your portfolio by turning goals into concrete success plans, defining what “good” looks like for each
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Creative Designer Analyst
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Ai Conversation Designer
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