Customer Support Representative, Level 1

1 semana atrás

Embu das Artes, Brasil JoVE Tempo inteiro

JoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company. The Role
We are seeking an experienced Customer Support Representative to be on the front lines by answering questions and troubleshooting technical problems. You will assist customers with JoVE's products and also guide clients through any technical issue they might encounter. If you are an energetic self-starter problem solver with a basic technical background and excellent communication skills, we want to talk to you. The Support Team here at JoVE is providing support not only to external customers but also to internal JoVE employees on a 24x7 basis.
Responsibilities:
Manage large amounts of incoming tickets.
Provide support to answer inquiries on products.
Accept and handle technical requests.
Triage tickets to the correct L2 teams.
Follow communication procedures, guidelines and policies.
Provide accurate, valid and complete information by using the right methods/tools.
Build sustainable relationships and trust with customers through open communication.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Take the extra mile to engage customers.
Performs other specific duties or assignments as directed by Team Manager.
Skills And Qualifications:
A Bachelor's in Computer Science or related field.
2+ years of demonstrable experience in customer support.
Excellent communication and interpersonal skills, verbal and written, are required to effectively and accurately communicate in English.
Ability to communicate with both technical and non-technical personnel in a clear and easy fashion.
Basic understanding of KPIs and Metrics.
Attention to detail is key to this position.
Must be able to accommodate flexible work schedules based on business needs.
Must have technical/diagnostic ability along with analytical ability to diagnose problems above basics, and basic mechanical skills.
Understand how to use a web browser console log in the debugging process
Understanding of Public/Priviate IP addresses and Domain names
Understanding what a Firewall does
What does a Proxy Server do
Understanding of the basics of SSO
Why Join JoVE?
A competitive compensation package.
You will make a direct impact in accelerating science research and education.
Opportunity to work with global teams and in an environment that promotes innovation and collaboration.
Our strong promotion from within culture draws a clear path to advance your career with us

  • Customer Support

    Há 7 dias

    Embu das Artes, Brasil FullPond Tempo inteiro

    Position Summary We are looking for a Customer Support & Revenue Operations Specialist to join a fast-growing real estate startup in the U.S. This is a hybrid role that combines helpdesk support, HubSpot operations, outbound sales assistance, and light marketing support. The ideal candidate has strong experience managing support tickets, excellent...

  • Service Support Advisor

    3 semanas atrás

    Embu das Artes, Brasil MR do Brasil Industria Mecanica Ltda Tempo inteiro

    For our location Embu das Artes, Sao Paulo we are looking for you as : Service Support Advisor What challenges can you expect? Advising transformer repair shops and end customers / operators regarding all technical inquiries relating to the MR product range. Provide designated end customers / operators with after-sales technical support and troubleshooting...

  • Automotive & Motorcycle Parts Industry

    3 semanas atrás

    Embu das Artes, Brasil Wuxi Baide Precision Machinery Co., Ltd Tempo inteiro

    Overseas Recruitment Announcement CraftMods Vehicle Tech Co.，ltd. Automotive & Motorcycle Parts Manufacturer Position: Overseas Part-Time / Project-Based Partner Location : North America / Europe / Other Regions Industry: Automotive & Motorcycle Parts Cooperation Type: Part-time / Project-Based About Us CraftMods Vehicle Tech Co.，ltd. is a...

  • Customer Success Manager

    Há 7 dias

    Embu das Artes, Brasil TITAN Tempo inteiro

    TITAN is a no-code, web-based, fast paced growing startup within the Salesforce ecosystem. Our platform allows for seamless form creation, data collection, and workflow automation, all with no coding required. We are looking to hire Customer Success Managers to join our growing Customer Success team in North America. As a Customer Success Manager, you'll...

  • Contact Center Executive

    Há 5 dias

    Embu das Artes, Brasil HBX Group Tempo inteiro

    About Us: HBX Group is the world's leading technology partner, connecting and empowering the world of travel. We're game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour...

  • Executive Assistant

    Há 3 dias

    Embu das Artes, Brasil Fulcrum Digital Inc Tempo inteiro

    Who are we? Fulcrum Digital is an agile and next-generation digital accelerating company providing digital transformation and technology services right from ideation to implementation. These services have applicability across a variety of industries including banking & financial services, insurance, retail, higher education, food, healthcare, and...

  • Transportation Analyst, First Mile AMZL

    3 semanas atrás

    Embu das Artes, Brasil Amazon Tempo inteiro

    Amazon First Mile team is looking for a First Mile Operations Analyst to raise the bar and ensure that every customer and seller across the country receives the speed, quality, and reliability they expect from Amazon;The First Mile Transportation Analyst works on a 5x2 schedule (Monday to Friday) and is responsible for monitoring carrier performance and...

  • Area Sales Manager

    3 semanas atrás

    Embu das Artes, Brasil MR do Brasil Industria Mecanica Ltda Tempo inteiro

    For our location Embu das Artes, Sao Paulo we are looking for you as : Area Sales Manager What challenges can you expect? Realization of MR's sales strategy in the designated countries / regions. Development of long-term sales measures and conclusion of delivery agreements in close cooperation with the Regional Sales Director (responsibility for price up to...

  • Transportation Analyst

    2 semanas atrás

    Embu das Artes, Brasil Amazon Logistica do Brasil Tempo inteiro

    **DESCRIPTION**:Amazon First Mile team is looking for a First Mile Operations Analyst to raise the bar and ensure that every customer and seller across the country receives the speed, quality, and reliability they expect from Amazon;The First Mile Transportation Analyst works on a 5x2 schedule (Monday to Friday) and is responsible for monitoring carrier...

  • Transportation Analyst

    Há 2 dias

    Embu das Artes, Brasil Amazon Logistica do Brasil Tempo inteiro

    **DESCRIPTION**: Amazon First Mile team is looking for a First Mile Operations Analyst to raise the bar and ensure that every customer and seller across the country receives the speed, quality, and reliability they expect from Amazon; The First Mile Transportation Analyst works on a 5x2 schedule (Monday to Friday) and is responsible for monitoring carrier...