Aftersales Service Operations Professional
Há 2 dias
Aftersales Service Operation Manager We are seeking a highly skilled Aftersales Service Operation Manager to join our team. The ideal candidate will be responsible for designing and implementing onsite service business plans, promoting the implementation of business plans, and controlling DOA and DAP indicators for cell phones sold through major retailers. Additionally, they will monitor, analyze, and improve the indicators of each service channel, including NPS, TAT management, service standardization, user complaint handling, tracking of unclosed work orders, attentive service delivery, service work order volume, sales volume, and service center operation data. Key responsibilities include: Designing or improving onsite service business plans based on local strategies, user needs, and market characteristics; Cooperating with the headquarters to implement service projects locally; Controlling, analyzing, and managing DOA (Defect at Origin) and DAP (Return due to Regret/Non-Technical Problems) indicators for cell phones sold through major retailers; Monitoring returns and exchanges made due to factory problems or consumer requests; Ensuring correct application of commercial and after-sales policies agreed with retailers; Identifying operational deviations or technical recurrences that impact the DOA/DAP rate; Creating and presenting periodic reports on performance, causes, and action plans to reduce rates; Working in partnership with the Quality, Engineering, and Customer Service areas to investigate technical failures; In return, you will have the opportunity to work with a dynamic team and contribute to the success of our organization.
-
Aftersales Service Operations Director
Há 9 horas
São Paulo, Brasil beBeeOperations Tempo inteiroJob Title Aftersales Service Operations Director Join a team that prioritizes customer satisfaction and delivers exceptional service experiences. About the Role: We are seeking a highly skilled Aftersales Service Operations Director to lead our onsite service operations. The successful candidate will be responsible for designing and implementing business...
-
Aftersales Service Operations Director
Há 9 horas
São Paulo, Brasil beBeeOperations Tempo inteiroJob Title Aftersales Service Operations Director Join a team that prioritizes customer satisfaction and delivers exceptional service experiences. About the Role: We are seeking a highly skilled Aftersales Service Operations Director to lead our onsite service operations. The successful candidate will be responsible for designing and implementing business...
-
São Paulo, Brasil beBeeService Tempo inteiroAftersales Service Operation Manager We are seeking a highly skilled Aftersales Service Operation Manager to join our team. The ideal candidate will be responsible for designing and implementing onsite service business plans, promoting the implementation of business plans, and controlling DOA and DAP indicators for cell phones sold through major retailers....
-
Operations Professional
Há 9 horas
São Paulo, Brasil beBeeLeadership Tempo inteiroJob Opportunity We are seeking a highly skilled professional to fill the role of Operations Manager . The ideal candidate will possess excellent leadership abilities, strong communication skills, and the capacity to manage complex operations. The successful applicant will be responsible for activating operational capacities, managing key performance...
-
Operations Professional
Há 7 horas
São Paulo, Brasil beBeeLeadership Tempo inteiroJob Opportunity We are seeking a highly skilled professional to fill the role of Operations Manager . The ideal candidate will possess excellent leadership abilities, strong communication skills, and the capacity to manage complex operations. The successful applicant will be responsible for activating operational capacities, managing key performance...
-
Operations Analyst
Há 5 dias
Sao Paulo, Brasil Royal Enfield Tempo inteiro**An Operations Analyst, you will be part of the Global Commercial Organization and report to the Operations Manager - Brazil.** **You will be responsible to perform the end-to-end logistic activities, that goes from Order to HQ in India to Delivery on the Dealer/Final Customer, mainly focused on Aftersales Business Unit (Parts, Apparel/Clothing,...
-
Service Operations Professional
2 semanas atrás
Sao Paulo, Brasil Sencinet Tempo inteiroO Service Operations Professional será responsável por estar frente a todas as necessidades do cliente e resolução de incidentes complexos. **Responsabilidades e atribuições** - Permanecer conectado na ferramenta de telefonia para receber chamadas de clientes e usuários. - Realizar validação de impacto para o negócio junto a usuários para todos...
-
Engineering Analyst
Há 7 dias
São Caetano do Sul, SP, Brasil General Motors Tempo inteiro**Job Description**: **Hybrid**:This position does not require an employee to be on a full-time basis Join the Global Aftersales Engineering in an opportunity to become Service Integration and Release Engineer (SIE/SRE). It is a dynamic environment - Focusing on service General Motor’s vehicles. Thinking about the customer, you will work with a team that...
-
Aftersales Material Flow Supervisor
1 semana atrás
São Caetano do Sul, Brasil General Motors South America Tempo inteiroJoin to apply for the Aftersales Material Flow Supervisor role at General Motors South AmericaHybrid: This position does not require an employee to be on a full-time basis.Only 3x times per week (Tue–Thu).Role: Leads the Supply Chain team for the Aftersales division, focusing on material flow, supplier management, and customer service excellence.What...
-
Aftersales Material Flow Supervisor
2 semanas atrás
São Caetano do Sul, Brasil General Motors South America Tempo inteiroJoin to apply for the Aftersales Material Flow Supervisor role at General Motors South America Hybrid: This position does not require an employee to be on a full-time basis. Only 3x times per week (Tue–Thu). Role: Leads the Supply Chain team for the Aftersales division, focusing on material flow, supplier management, and customer service excellence. What...
