Junior IT Support Analyst

At Sinch, we are at the forefront of mobile engagement technology, connecting businesses with their customers in innovative ways. We are currently looking for a Junior IT Support Technician to join our dynamic Global IT support team. In this role, you will gain hands-on experience while providing essential support to our internal teams. Your curiosity, friendly attitude, and eagerness to learn will play a significant role in our commitment to delivering exceptional service.Your primary responsibility will be to assist with a wide range of IT issues, from troubleshooting hardware and software problems to managing user accounts and system profiles. This is an excellent opportunity to kickstart your career in IT and develop skills in an exciting, fast-paced environment.Sinch is a global customer engagement platform that provides communication services for businesses across messaging, voice, and email. Sinch's services are used by more than 150,000 businesses, including many of the world's largest tech companies.At Sinch, we are at the forefront of mobile engagement technology, connecting businesses with their customers in innovative ways. We are currently looking for a Junior IT Support Technician to join our dynamic Global IT support team. In this role, you will gain hands-on experience while providing essential support to our internal teams. Your curiosity, friendly attitude, and eagerness to learn will play a significant role in our commitment to delivering exceptional service.Your primary responsibility will be to assist with a wide range of IT issues, from troubleshooting hardware and software problems to managing user accounts and system profiles. This is an excellent opportunity to kickstart your career in IT and develop skills in an exciting, fast-paced environment.RequirementsSome experience in IT Support or a relevant internship.Basic knowledge of Windows and macOS operating systems.Familiarity with Microsoft 365 applications.Good communication skills in written and spoken English.Strong willingness to learn and adapt in a fast-paced environment.Skills in troubleshooting hardware and software issues are preferred.Experience with mobile devices (Android/iOS) is a plus.BenefitsStay healthy: We cover 100% of medical and dental plans for Sinchers through Bradesco Saúde.Flexible benefits: With the Caju flexible benefit card, our Sinchers can choose to use benefits on food, education, and home office assistance.Family first: Our Sinchers can enjoy paid maternity leave for 180 days and paternity leave for 30 days. Plus, we provide daycare assistance for kids up to five years old.Everyday wellbeing: We partner with Wellhub to help Sinchers access gyms and wellness options.Secure your future: Our Partnership with Prudential life insurance provides coverage for all Sinchers in the events of unexpected absences, serious illness, accidents, and disabilities.Diversity and inclusion: We offer annual reimbursements for certain expenses related to disabilities and/or transgender needs.Take a break: Our Sinchers can take a day off on their birthday to celebrate with their loved ones.Our Hiring ProcessIn Sinch, we are committed to following a recruitment process that is fair, objective, consistent, and non-discriminatory. Our Talent Acquisition team, together with hiring managers and the rest of the interviewing team, persistently work towards identifying the candidates that best fit each open job, based on Sinch' s hiring needs and candidates' career expectations. We encourage applications from strong candidates with relevant professional backgrounds for this role. Not all applicants will meet all job requirements exactly Even if you do not meet all job requirements, don't let that stop you from considering Sinch for the next step in your career. We are always open to candidates that could bring new ideas and perspectives to Sinch