Customer Success Manager

Há 5 dias

Miracema do Tocantins, Brasil TITAN Tempo inteiro

TITAN is a no-code, web-based, fast paced growing startup within the Salesforce ecosystem. Our platform allows for seamless form creation, data collection, and workflow automation, all with no coding required. We are looking to hire
Customer Success Managers
to join our growing Customer Success team in North America.
As a
Customer Success Manager , you'll manage client onboarding, expansions, and renewals while leveraging
technical expertise
with a
strategic business mindset
to build strong customer relationships and identify growth opportunities. Join our innovative CS team to drive success and collaborate with Sales, Product, Solutions, and Support teams.
Responsibilities:
Serve as the primary point of contact for assigned customers, ensuring seamless onboarding, training, and adoption.
Lead discovery meetings with key users and stakeholders from customers and partners to position Titan as a core system and focus on maximizing its value.
Build strong relationships with key stakeholders to drive engagement and long-term success.
Identify upsell and expansion opportunities by aligning product capabilities with customer needs.
Analyze customer usage data to proactively address risks and drive retention strategies.
Conduct regular business reviews and proactively address issues to drive customer satisfaction and retention.
Requirements:
2-4 years
of proven experience as a Customer Success Manager or Technical Account Manager in a SaaS company ( must ).
Excellent verbal and written communication skills with strong customer-facing abilities, including a willingness to
meet clients onsite
and lead business discussions.
Experience in identifying upsell/cross-sell opportunities and working closely with Sales.
Hands-on experience with onboarding and implementation processes of Salesforce or other CRMs - a must.
A can-do approach with strong problem-solving skills and the ability to work under pressure.
Fluent in English; additional languages are a plus.
Ability to work remotely across EST/PST time zones.
Bachelor's degree in Computer Science, Industrial Engineering, Business or equivalent experience.
Why Join TITAN?:
Work with a dynamic and innovative team in a fast-growing SaaS startup
Collaborate with industry-leading clients and gain exposure to cutting-edge technologies
Enjoy the flexibility of remote work and a healthy work-life balance
Competitive compensation package and opportunities for professional growth and development

  • Customer Success Manager

    1 semana atrás

    Índio do Brasil TITAN Tempo inteiro

    TITAN is a no-code, web-based, fast paced growing startup within the Salesforce ecosystem. Our platform allows for seamless form creation, data collection, and workflow automation, all with no coding required. We are looking to hire Customer Success Managers to join our growing Customer Success team in North America. As a Customer Success Manager, you'll...

  • Customer Success Manager

    Há 3 dias

    Índio do Brasil TITAN Tempo inteiro

    TITAN is a no-code, web-based, fast paced growing startup within the Salesforce ecosystem. Our platform allows for seamless form creation, data collection, and workflow automation, all with no coding required. We are looking to hire Customer Success Managers to join our growing Customer Success team in North America.As a Customer Success Manager, you'll...

  • Customer Success Manager

    1 dia atrás

    São José do Rio Preto, Brasil Dornier Medtech America Tempo inteiro

    The Customer Success Manager (CSM) serves as a trusted strategic partner to both the business as well as physicians, nurses, and OR staff ensuring they achieve lasting value and success using Dornier MedTech's solutions. This role combines clinical expertise with a customer-success mindset to drive adoption, satisfaction, and long-term loyalty across our...

  • Customer Success Manager

    2 semanas atrás

    São José do Rio Preto, Brasil Dornier Medtech America Tempo inteiro

    The Customer Success Manager (CSM) serves as a trusted strategic partner to both the business as well as physicians, nurses, and OR staff ensuring they achieve lasting value and success using Dornier MedTech's solutions.This role combines clinical expertise with a customer-success mindset to drive adoption, satisfaction, and long-term loyalty across our...

  • Customer Success Manager

    2 semanas atrás

    Rio Grande do Sul, Brasil TITAN Tempo inteiro

    TITAN is a no-code, web-based platform in the Salesforce ecosystem that streamlines form creation, data collection, and workflow automation. It enables businesses to create customizable, user-friendly forms directly within Salesforce for seamless integration and efficiency. Join **Titan**as a dynamic and tech-savvy **Technical Customer Success Manager**! In...

  • LATAM Customer Success Manager

    2 semanas atrás

    Rio do Sul, SC, Brasil Prometheus Group Tempo inteiro

    About Prometheus Group Prometheus Group is a team of self-starters centered on being resourceful, accountable, and results focused. Career progress is based on merit and not years of service or attaining certifications. Our drive and dedication to creating great products for our global customers are at the heart of all we do! In joining Prometheus, you will...

  • Customer Success Manager

    2 semanas atrás

    Estado do Rio de Janeiro, Brasil EBSCO Industries, Inc. Tempo inteiro

    EBSCO International is the international operations group of EBSCO Information Services (EIS). EIS provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users....

  • LATAM Customer Success Manager

    2 semanas atrás

    Índio do Brasil Prometheus Group Tempo inteiro

    About Prometheus GroupPrometheus Group is a team of self-starters centered on being resourceful, accountable, and results focused. Career progress is based on merit and not years of service or attaining certifications. Our drive and dedication to creating great products for our global customers are at the heart of all we do! In joining Prometheus, you will...

  • Especialista em Customer Success

    1 dia atrás

    Índio do Brasil Knewin Tempo inteiro

    Nós, da Knewin, somos líderes na América Latina quando se trata de ajudar empresas e marcas a gerenciar sua reputação e presença online através de análises de dados. Com mais de 2000 clientes, nosso objetivo é conectar nossos parceiros com seu público-alvo, visando conquistar sua preferência e alcançar resultados excepcionais para seus negócios....

  • Sr. technical customer success analyst

    1 semana atrás

    Tocantins, Brasil CAI Software, LLC Tempo inteiro

    Title: Sr. Customer Support Analyst Business Unit: Graphic Communications Location: Brazil, RemoteGraphic Communications( a CAI Division)is a leading global provider of industry-specific business and production software technology for print industries.Graphic Communications 's integrated and automated software offerings and point solutions are designed to...