Field Support Engineer

Há 19 horas


Cuiabá, Brasil Intellicene Tempo inteiro

Location: Brazil | Supporting CALA Company: Intellicene
Here's the thing - This role sits right between deep technical work and real customer ownership. You'll be hands-on with Intellicene's software and hardware in the field, while also acting as a trusted advisor to customers across the CALA region.
What you'll do

- Install, upgrade, troubleshoot, and maintain Intellicene's enterprise software and related hardware

- Support video management, situational awareness, and dispatch solutions — onsite and remotely

- Own technical issues end-to-end and coordinate with internal teams to resolve them fast

- Travel to customer sites (up to 75%) for project deployment and delivering hands-on training

- Manage the customer lifecycle from onboarding to long-term success

- Drive product adoption through training, usage analysis, and practical guidance

- Build strong relationships with customer stakeholders, from technical teams to executives

- Identify upsell and expansion opportunities and work closely with Sales
What you bring

- Fluent Portuguese, Spanish, and English

- Degree in Engineering, Computer Science, IT, or equivalent experience

- Experience in physical security/video surveillance environments

- Strong background supporting enterprise software in LAN/WAN environments

- Solid networking knowledge (TCP/IP, LAN/WAN, Multicast)

- Experience with Windows Server, virtualization, MS SQL Server, and hardware (RAID, NAS/SAN)

- Customer-facing mindset with clear communication and presentation skills

- Experience with tools like Salesforce, Zoho, Aha, and Microsoft 365

- Willingness to travel frequently and handle shifting priorities
Nice to have

- 5+ years in customer-facing technical roles (support, professional services, pre/post-sales)

- Relevant certifications (Cisco, MCSE, Project Management)

- Experience reading SOWs and presenting to executive audiences
If you enjoy being close to the technology and even closer to the customer, this role is for you.


  • Field Support Engineer

    Há 10 horas


    Cuiabá, Brasil Intellicene Tempo inteiro

    Location: Brazil | Supporting CALA Company: Intellicene Here's the thing - This role sits right between deep technical work and real customer ownership.You'll be hands-on with Intellicene's software and hardware in the field, while also acting as a trusted advisor to customers across the CALA region.What you'll do- Install, upgrade, troubleshoot, and...

  • Control Engineer

    2 semanas atrás


    Cuiabá, Brasil TARGAN Inc. Tempo inteiro

    About the Role TARGAN is transforming animal agriculture through advanced automation — and we're looking for a Controls Engineer – Sustaining to help keep our systems running smoothly around the world. This is a hands‑on, global support role that bridges Field Services and R&D Controls Engineering. You'll remotely monitor and troubleshoot our automated...

  • Customer Support Engineer

    3 semanas atrás


    Cuiabá, Brasil JoVE Tempo inteiro

    JoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard,...

  • Data Engineer

    Há 6 dias


    Cuiabá, Brasil Ascendion Tempo inteiro

    Overview: We are seeking a highly skilled Data Engineer to support the development of personalized search capabilities and data assimilation initiatives within the organization.This is a remote role aligned to the EST time zone.The ideal candidate will have strong experience working with Python, databricks, and Kafka, and will contribute directly to ongoing...

  • Software Engineer

    3 semanas atrás


    Cuiabá, Brasil GeorgiaTEK Systems Inc. Tempo inteiro

    Position: Senior Software Engineer – Frontend (ReactJS / Svelte) Location: Remote Brazil Duration: 12+ months Rate: DOE We are seeking a highly skilled Senior Software Engineer – Frontend to join our dynamic engineering team. You will collaborate closely with Product, QA, and Backend teams to deliver a best-in-class user experience that entertains...

  • Data Engineer

    Há 6 dias


    Cuiabá, Brasil Ascendion Tempo inteiro

    Overview: We are seeking a highly skilled Data Engineer to support the development of personalized search capabilities and data assimilation initiatives within the organization. This is a remote role aligned to the EST time zone. The ideal candidate will have strong experience working with Python, databricks, and Kafka, and will contribute directly to...

  • Software Engineer

    Há 5 dias


    Cuiabá, Brasil Georgiatek Systems Inc. Tempo inteiro

    Job Title: Software Engineer Location: Brazil (Remote) Start date: ImmediateWe are looking for a highly skilled Software Engineer with strong experience in Java distributed systems and stream-based processing to join our engineering team.You will design, build, and operate backend services that handle high-throughput workloads, integrate with cloud...

  • Network Engineer

    3 semanas atrás


    Cuiabá, Brasil Matchpoint Tempo inteiro

    Senior L2 / L3 Networking Engineer (x3)Location : Brazil (local shift times, 8-4, UTC -11 -7pm)Duration : 10 months Need excellent communication Skills Client note : Need Infoblox and Fortinet candidates for this role Role OverviewWe are seeking highly skilled Senior L2 / L3 Networking Engineers to support both legacy and next-generation network...

  • Cloud Engineer

    2 semanas atrás


    Cuiabá, Brasil Georgiatek Systems Inc. Tempo inteiro

    Job Title: Cloud Engineer – Banking Infrastructure Location: Remote / HybridExperience: 5–10 YearsJob DescriptionSeeking a Cloud Engineer with strong experience designing and supporting AWS/Azure cloud infrastructure for banking and financial systems.The role involves cloud provisioning, networking, security controls, automation, and ensuring compliance...

  • Qa Engineer

    3 semanas atrás


    Cuiabá, Brasil StaffingAbroad Tempo inteiro

    Senior QA Engineer Location: Remote (Brazil. Based) Reports to: QA Engineer Senior Type: Full-time Salary : Competitive open to negotiate payment USD About the Role We are seeking a Senior QA Engineer to join our growing technology team for an important Fintech Crypto Company. This role is crucial in ensuring the quality, performance, and reliability of...