Customer Service Manager

Há 7 dias


Sao Paulo, Brasil Vertiv Tempo inteiro

Preparar documentação e solicitar aprovação do reconhecimento ROT quando aplicável Ser a interface entre area operações e projetos e prver informação bem detalhada aos PM´s para manter alto nivel de impacto aos Top 5 Clientes determinados pela direção LATAM Garantir o cumprimento das metas corporativas, controlando que os contratos celebrados com os clientes se cumplen de forma idónea, garantizando la satisfacción del cliente y velando por la rentabilidad financiera de los servicios ofrecidos.  El CSM Manager tiene responsabilidad con los 10 majores clientes en LATAM (definiição del Líder Serviços LATAM) asegurándose ejecución técnica, comercial, económica y administrativa de los contratos de servicios, cumpliendo con las exigencias contractuales pactadas con cada uno e los clientes y velando por la rentabilidad del negocio sin afectar la eficiencia y calidad de la operación.  Reporta informes corporativos y informes de gestión del área.  El CSM Manager trabaja de forma alineada y cercana con los roles regionales y las áreas de apoyo para asegurar que las metas, estrategias y objetivos se lleven a cabo. Se adapta fácilmente a los cambios entiende la cultura organizacional y fortalece su liderazgo a través del desarrollo de sus reportes directos. Tiempo de respuesta ágil y pronta.



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