Customer Success Analyst
1 semana atrás
This job is with RX Global, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
About the Business RX is a global leader in events and exhibitions, leveraging industry expertise, data, and technology to build businesses for individuals, communities, and organizations. With a presence in 25 countries across 41 industry sectors, RX hosts approximately 350 events annually. RX is committed to creating an inclusive work environment for all our people. RX empowers businesses to thrive by leveraging data-driven insights and digital solutions. RX is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. For more information, visit www.rxglobal.com.
Job Description:
We are looking for someone passionate about customer relationships, with a strategic and proactive profile, to ensure our clients' success in our events. This person will be responsible for the entire customer journey - from onboarding to delivery - directly contributing to client retention, satisfaction, and the growth of our customer base.
Responsibilities:
Account Management: Manage a portfolio of clients with a focus on engagement and the efficient use of our products and services. Create and organize training sessions and support materials.
Onboarding: Lead the integration process of clients into our platforms and tools, ensuring a strong first value delivery.
Relationship and Retention: Maintain regular and strategic contact with clients, building trusting relationships to identify opportunities and potential risks of churn.
Strategic Consulting: Act as a trusted advisor, understanding clients' business goals to propose solutions and guide the use of our products and services to achieve tangible results.
Feedback and Continuous Improvement: Collect and analyze client feedback, sharing valuable insights with internal teams to improve our solutions and processes.
Metrics Monitoring: Track and act on key customer success indicators (KPIs).
Requirements:
Previous Experience: Experience in Customer Success, Account Management, or Customer Service.
Interpersonal Skills: Empathy, excellent verbal and written communication, active listening, and the ability to build strong relationships.
Tool Knowledge: Salesforce, PowerPoint, and Canva.
Proactive Profile: Ability to anticipate issues, plan strategic actions, and act proactively throughout the customer journey.
Education: Degree in Communications or related fields (or equivalent experience).
Nice to Have Previous experience in similar roles or industries.
Fluency in a second language (English or Spanish)
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