Customer Success Analyst

Há 15 horas

Brasília, Brasil Closir Tempo inteiro

Job Title: Customer Success Analyst
Location: Remote
Employment Type: Contractor
Team: Customer Success

About us:
Closir is a UK-based investor relations (IR) support services provider. For over a decade we have been entrusted by blue chip companies around the world to help them achieve their IR objectives due to our intimate knowledge of the global buy-side, our technological expertise, and our close, long-term partnership approach.
The Closir platform is an all-in-one, web-based solution which makes companies much smarter and more effective, by helping them to achieve their IR objectives intelligently and proactively.
Closir combines all elements of IR, from high-level strategy (“Who’s investing in my peers?”) to daily workflow (“What topics came up most in my meetings with investors this quarter?”) into one intelligent, user-friendly platform which includes the most comprehensive and up-to-date database of buy-side contacts on the market;
proactive outreach tools;
share & peer holder tracking;
customisable reports;
and professional-level support.

Role Overview:
We are looking for a self-driven and customer-centric individual to join our Customer Success Team. In this role, you will be responsible for attending to our clients’ needs and inquiries;
get them onboarded on the Closir journey and increase their adoption of the platform in their day to dat activities.
You will be working closely with the Research and Product Development teams to ensure seamless integration of the clients profile and portfolio of data and help them get started on Closir.Com

Responsibilities:

Partner with clients to understand their Investor Relations needs and drive adoption of the Closir platform.
Act as a trusted advisor, providing strategic insights and support to senior IR teams.
Deliver tailored onboarding, training, and consulting sessions.
Collaborate with product and engineering teams to champion client feedback and influence product direction.
Build long-lasting relationships that foster retention, growth, and client advocacy.

Qualifications:

Background in Investor Relations (in-house or advisory) – you understand the workflows, challenges, and priorities of IR professionals.
Experience in consulting, customer success, or client-facing roles where you’ve advised senior stakeholders.
Strong communication and problem-solving skills, with the ability to translate complex needs into actionable solutions.
Passion for SaaS, fintech, and improving how companies engage with investors.

Why Join Us?

Work at the intersection of SaaS, finance, and strategy with a fast-growing, global team.
Shape the future of investor relations technology.
Opportunity to take ownership and make a measurable impact with clients.
Collaborative, ambitious, and supportive culture.

If you’re excited about helping Investor Relations teams thrive with cutting-edge SaaS solutions, we’d love to hear from you.

This job vacancy is open for candidates based out of Latin America.

  • Customer Success Analyst

    2 semanas atrás

    Brasília, Brasil SOTER Tempo inteiro

    About Soter: Soter is an AI-powered recruiting platform helping agencies and families fill caregiving and frontline roles faster. We’re solving a critical U.S. workforce gap — starting with developmental disability care and expanding across healthcare, hospitality, and other high-turnover sectors. Role Overview: We’re seeking a Customer Success...

  • Customer Success Analyst

    2 semanas atrás

    Brasília, Brasil SOTER Tempo inteiro

    About Soter:Soter is an AI-powered recruiting platform helping agencies and families fill caregiving and frontline roles faster. We’re solving a critical U.S. workforce gap — starting with developmental disability care and expanding across healthcare, hospitality, and other high-turnover sectors.Role Overview: We’re seeking aCustomer Success Analystwho...

  • Customer Success Analyst

    Há 18 horas

    Brasília, Brasil Closir Tempo inteiro

    Job Title: Customer Success AnalystLocation: RemoteEmployment Type: ContractorTeam: Customer SuccessAbout us:Closir is a UK-based investor relations (IR) support services provider. For over a decade we have been entrusted by blue chip companies around the world to help them achieve their IR objectives due to our intimate knowledge of the global buy-side, our...

  • Customer success analyst

    Há 6 horas

    Brasília, Brasil Closir Tempo inteiro

    Job Title: Customer Success AnalystLocation: RemoteEmployment Type: ContractorTeam: Customer SuccessAbout us:Closir is a UK-based investor relations (IR) support services provider. For over a decade we have been entrusted by blue chip companies around the world to help them achieve their IR objectives due to our intimate knowledge of the global buy-side, our...

  • Customer Success Analyst

    Há 11 horas

    Brasília, Brasil Closir Tempo inteiro

    Job Title: Customer Success AnalystLocation: Remote Employment Type: Contractor Team: Customer SuccessAbout us: Closir is a UK-based investor relations (IR) support services provider. For over a decade we have been entrusted by blue chip companies around the world to help them achieve their IR objectives due to our intimate knowledge of the global buy-side,...

  • Customer Success Analyst

    2 semanas atrás

    Brasília, Brasil VTEX Tempo inteiro

    As a Customer Success Analyst at Weni by VTEX , you will ensure that clients successfully adopt and extract value from the Weni Platform. You will combine relationship management with hands-on technical knowledge, guiding clients to use the platform effectively and embedding Weni’s solutions into their daily operations. What you will do Drive Product...

  • Customer Success Analyst

    Há 4 dias

    Brasília, Brasil Moai Tempo inteiro

    Vem fazer parte do time MOAIA MOAI é um Clube de Líderes que une, desenvolve e fortalece empresários de todo o Brasil.Aqui, provamos que as dores não são impedimento para avançar, elas criam pontes.Trabalhamos com Conselhos Estratégicos e Eventos de Networking, para que líderes com a mesma visão se conectem e acelerem seus empreendimentos."Aqui,...

  • Head Customer Success

    1 semana atrás

    Brasília, DF, Brasil Rêve Tempo inteiro

    **Descrição**: **_ Você é um apaixonado pelo mundo dos negócios e seus desafios?_** **_ O maior clube de Empresários do Centro-Oeste busca por um profissional Head Customer Success, que ame de atuar em uma empresa dinâmica e inovadora, construindo relacionamento e experiências incríveis para seus clientes e colaboradores._** **_ Como Head de...

  • Customer Success Account Manager

    4 semanas atrás

    Brasília, Brasil Microsoft Tempo inteiro

    Join to apply for the Customer Success Account Manager role at Microsoft . Responsibilities Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models. Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners). Initiates the...

  • Customer Success Specialist

    3 semanas atrás

    Brasília, Brasil SupportYourApp Tempo inteiro

    Passionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our team as a Customer Success Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...