SAP Solution Manager

3 semanas atrás


Porto Alegre, Rio Grande do Sul, Brasil Mouts TI Tempo inteiro

Estamos em busca de um(a) Solution Manager com forte experiência em SAP Solution Manager (SolMan) para atuar na operação e sustentação da ferramenta. Este(a) profissional será peça-chave no apoio às equipes de tecnologia e negócios, garantindo a continuidade, a governança e a eficiência dos processos SAP.

Principais Responsabilidades:

  • Garantir a operação contínua do SAP Solution Manager (SolMan), assegurando sua alta disponibilidade e desempenho;
  • Gerenciar transportes de objetos SAP entre os ambientes (DEV, QAS e PRD) de acordo com os processos de controle de mudanças;
  • Atender e solucionar demandas relacionadas ao Change Request Management (ChaRM), Request for Change (RfC) e Document Management;
  • Suportar usuários funcionais e técnicos no uso de funcionalidades do SolMan, como ITSM, Test Management, Monitoring e Job Scheduling;
  • Realizar manutenções corretivas, atualizações e melhorias contínuas na plataforma;
  • Monitorar alertas e incidentes, implementando ações corretivas e preventivas;
  • Trabalhar de forma integrada com equipes de projetos, operações e compliance para assegurar o uso efetivo do SolMan como ferramenta central de governança SAP.

Requisitos:

  • Experiência sólida com SAP Solution Manager (versão 7.2 ou superior);
  • Conhecimento prático nas áreas de ChaRM, ITSM, System Monitoring, Test Management e Transport Management;
  • Capacidade de atuação em ambientes dinâmicos, com múltiplas demandas simultâneas;
  • Habilidade para atendimento e suporte a usuários internos e times técnicos;
  • Inglês avançado ou fluente (para comunicação escrita e falada);
  • Perfil proativo, comunicativo e com atenção a detalhes;
  • Conhecimento em metodologias ITIL será considerado um diferencial.

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