Delivery manager

Company and Role Overview

At BotCity, we've built a pioneering Intelligent Automation platform, backed by global investors such as Y Combinator and SoftBank. Our mission is to empower enterprises worldwide to scale their automation initiatives with best-in-class governance, orchestration, and developer tools. We believe that automation projects are fundamentally software projects, which is why we advocate a high-code approach rooted in Python. Our commitment to innovation has enabled us to serve over 1,000 companies in 73 countries, and we continue to expand through strategic partnerships around the globe.

In 2024, we were honored to be recognized by G2.com as one of the world's top 25 emerging platforms, standing alongside industry titans like MidJourney, WhatsApp Business, and Slack. We were also celebrated as a Major Contender in the Everest Peak Matrix and recognized by Endeavor as a ScaleUp in 2023 and a YC Company in 2022. We are growing double-digits from the last 3 years, with teams across Brazil and the US, with a global vision and understanding Brazil as one of our markets.

The Delivery Manager will ensure the successful delivery of Professional Services projects by allocating resources, managing execution, and driving delivery excellence across the board. We are looking for a seasoned professional with robust experience leading technical consulting projects end-to-end on time, with quality, and within budget. The ideal candidate is also also methodology- and process-oriented, who is also a great leader and is eager to help build the frameworks to scale the professional services projects. The Delivery Manager will report to the Head of Professional Services.

Responsibilities

• Manage end-to-end delivery of multiple Professional Services projects, ensuring on-time, on-budget, and high-quality outcomes.
• Assign the right team to the right projects, balancing workload and skills.
  Create and implement delivery methodologies, processes, and reporting frameworks for Professional
• Services projects.
• Act as a thought partner and delivery point of contact for customers, ensuring clear communication and alignment, and exceeding customers' expectations.
• Anticipate, identify, and resolve delivery risks or bottlenecks involving both the customers and BotCity s stakeholders to ensure the project is delivered according to plan.
• Monitor project KPIs, delivery timelines, budgets, and team productivity, reporting regularly to the Head of Professional Services.
• Partner with Sales, Product, and Customer Success teams to ensure smooth project scoping, handoff, and execution.

Required Qualifications

• Bachelor s degree or equivalent experience in Business, Engineering or Computer Science.
• Robust experience (5+ years) in technology consulting, professional services, or enterprise solution delivery.
• Proven track record of leading technical consulting projects end-to-end on time, with quality, and within budget, preferably in enterprise clients.
• Experience delivering projects in the automation, RPA, or intelligent automation space.
• Build, inspire, and manage teams in challenging and ambiguous contexts.
• Experience with Project Management and Agile methodologies.
• Experience working with MS Office/Excel, Google Suite, Notion
• Ability to travel as needed to events, conferences, and team meetings.
• English - Fluent.

Preferred Qualifications

• MBA or advanced degree in Business, Technology, or related field.
• Coding experience with or basic knowledge of Python.
• Experience leading international teams or projects across multiple geographies.
• Prior experience in an early-stage, high-growth, and fast-paced startup environment.
• Certification or high-level knowledge of BotCity automation tools.
• Spanish - Advanced.

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