Customer Experience Specialist

3 semanas atrás


Paranaguá, Brasil Atrium Educação Tempo inteiro

REQUISITOS

- Experiência prévia em Customer Success ou Atendimento a Clientes Premium, de preferência em educação executiva, consultoria ou programas de mentoria.

- Excelente comunicação oral e escrita, com habilidade para construir relacionamento de confiança e proximidade.

- Capacidade analítica para interpretar métricas de engajamento, satisfação e retenção, propondo ações corretivas. (hurn, NPS, engajamento, LTV, etc).

- Organização, autonomia e disciplina para gerenciar múltiplos atendimentos simultâneos.

- Perfil colaborativo, com maturidade para lidar com demandas estratégicas e operacionais.

- Formação superior completa (Administração, Direito, Comunicação, Psicologia ou áreas correlatas).

Vaga exclusiva para mulheres
Experiência em eventos será grande diferencial
Vaga 100% presencial na cidade de Londrina

ATRIBUIÇÕES

- Conduzir onboarding, treinamentos e reuniões estratégicas (QBRs) com clientes.

- Antecipar problemas e atuar de forma proativa para evitar churn.

- Identificar oportunidades de expansão (upsell/cross-sell).

- Transformar feedbacks em insights para produto, vendas e operações.

- Apoiar na logística e no relacionamento durante eventos online e presenciaisA

- Atuar lado a lado com as monitoras e a liderança para identificar gargalos, propor soluções e otimizar a jornada das mentoradas.

REMUNERAÇÃO E BENEFÍCIOS

(i) Remuneração Fixa + Comissão + Estrutura da Variável;

(ii) Gym Pass;

(iii) Plano de saúde;

(iv) Auxílio Alimentação;

(v) Day off no aniversário;

(vi) Possibilidade de ascender para cargo de liderança.



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