Training And Quality Manager
3 semanas atrás
The Manager I, Training & Quality will oversee the training and quality operations for our B2B division, focusing on enhancing performance and ensuring the delivery of top-tier service on our social media platform. What You Will Do: Lead and manage a team of training and quality specialists, with at least 5 direct reports, ensuring they meet individual and team goals. Develop, implement, and refine training programs aimed at improving the skill levels of team members in handling B2B interactions. Collaborate with cross-functional teams to align training initiatives with business goals, particularly in supporting sales campaigns. Monitor and evaluate the quality of customer interactions, providing feedback and strategies for improvement. Analyze training and quality metrics to drive data-informed decisions and optimize processes. Serve as a liaison between the B2B team and other departments to ensure consistent quality standards. Stay informed on industry trends and incorporate new practices to enhance training and quality outcomes. What You Have: Proficiency in both English and Portuguese; fluency in Spanish is desirable. Proven experience managing at least 5 direct reports in a dynamic environment. Previous experience in handling sales campaigns within a B2B context. Strong background in Business Process Outsourcing (BPO), ideally within a social media or digital platform environment. Excellent leadership, communication, and analytical skills. Ability to work in a fast-paced, ever-changing environment and manage multiple priorities.
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Training & Quality Analyst
Há 7 dias
São Paulo, São Paulo, Brasil Lalamove Tempo inteiro R$40.000 - R$60.000 por anoAt Lalamove, we believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move what matters. Delivery is what we do best — and we make sure it's always fast and simple.Since 2013, we've been working in the logistics industry to find the best delivery solutions for the world.Our goal is...
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Latam Training Supervisor
1 semana atrás
São Paulo, Brasil Alliance Laundry Systems LLC Tempo inteiro🌟 Join Our Team as a LATAM Training Supervisor! 🌟Are you a proactive individual with a talent for building relationships and achieving results? We are seeking a dynamic Training Supervisor to lead the development and implementation of high-quality training programs for our customers, distributors, and partners. You will work closely with our Service...
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São Caetano do Sul, Brasil General Motors Tempo inteiroHybrid For this position is required to be on site 3x/week. What you will do (responsabilities): Operational Excellence: Align activities with GM’s standards for quality, safety, and efficiency. Participate in process improvement initiatives and support Six Sigma practices and enroll trainings. Team Collaboration: Work effectively with cross-functional...
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Professional Business Quality Improvement Specialist
2 semanas atrás
São Paulo, Brasil beBeeQualityManager Tempo inteiroThe Training and Quality Manager plays a pivotal role in overseeing the training and quality operations for our B2B division. Responsibilities: Lead a team of training and quality specialists, ensuring effective leadership and direct supervision. Develop and refine training programs to enhance skill levels in handling B2B interactions, driving business...
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Clinical Quality Senior Manager Brazil
2 semanas atrás
São Paulo, Brasil MSD Tempo inteiroIt is critical that, for all company-sponsored clinical trials, patient safety, high quality data and compliance with company requirements and regulations are delivered and sustained. The Clinical Quality Senior Manager Brazil (CCQM) position has a significant impact in achieving those objectives. Under the guidance of the Regional Director, Clinical Quality...
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São Caetano do Sul, Brasil General Motors of Canada Tempo inteiroJob Description Hybrid: for this position is required to be on site 3x/week What you will do (responsibilities): Operational Excellence: Align activities with GM’s standards for quality, safety, and efficiency. Participate in process improvement initiatives and support Six Sigma practices and enroll trainings. Team Collaboration: Work effectively with...
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Quality Manager
Há 4 dias
São Luís, Brasil First Point Group Tempo inteiroQuality Manager Location: Manaus, Brazil As the head of the Laboratory in Brazil, oversee the laboratory's technical planning and management—with a focus on advancing testing technologies to enhance the laboratory's testing technical capabilities.Take charge of the establishment and management of the laboratory system to ensure the continuous and effective...
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Clinical Quality Senior Manager Brazil
Há 4 dias
São Paulo, Brasil MSD Brasil Tempo inteiroOverview It is critical that, for all company-sponsored clinical trials, patient safety, high quality data and compliance with company requirements and regulations are delivered and sustained. The Clinical Quality Senior Manager Brazil (CCQM) oversees all CQM activities in the country/cluster under the guidance of the Regional Director, Clinical Quality...
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Clinical Quality Senior Manager Brazil
1 semana atrás
São Paulo, Brasil MSD Brasil Tempo inteiroOverviewIt is critical that, for all company-sponsored clinical trials, patient safety, high quality data and compliance with company requirements and regulations are delivered and sustained. The Clinical Quality Senior Manager Brazil (CCQM) oversees all CQM activities in the country/cluster under the guidance of the Regional Director, Clinical Quality...
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Clinical Quality Senior Manager Brazil
1 semana atrás
São Paulo, Brasil Merck Gruppe - MSD Sharp & Dohme Tempo inteiroJob Description It is critical that, for all company-sponsored clinical trials, patient safety, high quality data and compliance with company requirements and regulations are delivered and sustained. The Clinical Quality Senior Manager Brazil (CCQM) position has a significant impact in achieving those objectives. Under the guidance of the Regional Director,...
