Professional Business Quality Improvement Specialist

4 semanas atrás


São Paulo, Brasil beBeeQualityManager Tempo inteiro

The Training and Quality Manager plays a pivotal role in overseeing the training and quality operations for our B2B division. Responsibilities: Lead a team of training and quality specialists, ensuring effective leadership and direct supervision. Develop and refine training programs to enhance skill levels in handling B2B interactions, driving business growth and improvement. Collaborate with cross-functional teams to align training initiatives with business objectives, fostering synergy and alignment. Monitor and evaluate customer interaction quality, providing actionable feedback and strategies for continuous improvement. Analyze training and quality metrics to drive data-informed decisions, optimizing processes and outcomes. Serve as a liaison between the B2B team and other departments, ensuring consistent quality standards and best practices. Stay informed on industry trends and incorporate new practices to enhance training and quality outcomes, promoting innovation and excellence. Requirements: Proficiency in English and Portuguese; fluency in Spanish is desirable. Proven experience managing at least 5 direct reports in a dynamic environment, demonstrating strong leadership skills. Previous experience in handling sales campaigns within a B2B context, showcasing ability to drive results. Strong background in Business Process Outsourcing (BPO), ideally within a social media or digital platform environment. Excellent leadership, communication, and analytical skills, essential for success in this role. Ability to work in a fast-paced, ever-changing environment and manage multiple priorities, maintaining focus and productivity.


  • Specialist, Quality Systems

    2 semanas atrás


    São Paulo, Brasil International Flavors & Fragrances Inc. Tempo inteiro

    This IFF Career Site uses Google Analytics, as described in our , for purposes that may include site operation, analytics, enhanced user experience. You may choose to consent or decline to our use of Google Analytics below.Specialist I, Quality Systems page is loaded## Specialist I, Quality Systemsremote type: Hibridno delolocations: Sao Paulo, Braziltime...

  • Business Unit Manager

    2 semanas atrás


    São Paulo, São Paulo, Brasil Professional Tempo inteiro R$90.000 - R$120.000 por ano

    The Business Unit Manager is a senior management-level position responsible for accomplishing results through the management of a professional team or department. The team drives the overall administrative activities of the business. These tasks may include managing external audits, business continuity activities or addressing regulatory issues. The Business...

  • Quality Assurance Specialist

    2 semanas atrás


    São Paulo, Brasil Tata Consultancy Services Tempo inteiro

    Overview Direct message the job poster from Tata Consultancy Services G-TAG | Overseas Hiring & Digital Transformation Practice Come to one of the biggest IT Services companies in the world!! Here you can transform your career! Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of...


  • São Paulo, Brasil Uber Tempo inteiro

    **About the Role** At Uber, our Global Community Operations team is committed to delivering exceptional support experiences that build trust with riders, earners, and partners. We're looking for a Business Insights Program Specialist who thrives at the intersection of data, customer experience, and operational excellence. In this role, you'll own the...

  • Lead Quality Specialist

    2 semanas atrás


    Sao Paulo, Brasil HERE Technologies Tempo inteiro

    What's the role?: - She/He will provide leadership and hands on engagement to proactively identify and eliminate risk areas and quality issues associated with customer dissatisfaction, developing, and delivering quality products, tools and services on time. - The role requires facilitation of root cause analyses (RCAs, FMEAs) as required ensuring desired...


  • São Bernardo do Campo, Brasil Bebeeopportunity Tempo inteiro

    Join a dynamic team of professionals who are passionate about delivering exceptional results.As a Supplier Quality/Operations Project Manager, you will play a key role in driving business growth and excellence.We care about creating the future and bringing people together to achieve common goals.Main Responsibilities:Skill Development: Develop and implement...


  • São Paulo, São Paulo, Brasil Pacifica Continental Tempo inteiro R$60.000 - R$120.000 por ano

    Our client is looking for a Power Engineer Specialist to join their team in São Tomé e Príncipe. The individual must be familiar with government and multilateral funded operations. We expect the professional to have a significant experience working in similar business environments. RequirementsYears of general experience in the electrical sectorShall...


  • São Paulo, Brasil Emmes Tempo inteiro

    Emmes Group: Building a better future for us all. Emmes Group is transforming the future of clinical research, bringing the promise of new medical discovery closer within reach for patients. Emmes Group was founded as Emmes more than 47 years ago, becoming one of the primary clinical research providers to the US government before expanding into...

  • Business Specialist

    2 semanas atrás


    São Paulo, São Paulo, Brasil Zurich Insurance Tempo inteiro R$60.000 - R$120.000 por ano

    About UsZurich Insurance Company is a leading provider of insurance products and services, committed to delivering innovative solutions and exceptional customer service. Our ZCAM (Zurich Customer Active Management) team turns customer data into practical business solutions to drive the implementation of our ambitious customer strategy.If you are a talented,...


  • Sao Paulo, Brasil SCOUTER Tempo inteiro

    If you want to be part of a company that own great brands and take care of the entire customer journey to deliver wow-worthy experiences that influence and empower millions of people globally. Our client´s culture is fast-paced and dynamic. They are also data-driven enthusiasts, passionate about marketing, exponential technologies, and...