Help Desk Technical Support Level 1.5

3 semanas atrás


Brasília, Brasil VOMAIO Tempo inteiro
We have partnered with a revolutionary iGaming company that is redefining the PAM landscape in North America.They are experiencing phenomenal growth in the U.S. and Canadian markets, this is your chance to join their team at a pivotal moment and contribute to their mission of transforming the industry.

Job OverviewThis role bridges the gap between basic help desk support (Level 1) and more advanced technical troubleshooting (Level 2). The Level 1.5 Support Technician will be responsible for providing first-line support for end-user technical issues, escalating complex issues to Level 2 support, and assisting with system administration tasks as needed.

The ideal candidate will have a strong understanding of IT concepts, excellent English communication skills, and the ability to thrive in a fast-paced environment.

Key ResponsibilitiesServe as the initial point of contact for end-user technical support requests via phone, email, chat, or ticketing system.Diagnose and troubleshoot issues on the platform and customer-facing applications.Provide guidance and assistance to end-users on IT-related inquiries, including system configurations.Escalate unresolved issues to Level 2 support or other IT teams, ensuring timely resolution and effective communication with end-users.Document and track support tickets, resolutions, and troubleshooting steps in the IT service management system.Assist with user account management tasks, including account provisioning, permissions management, and access control.Collaborate with system administrators and network engineers to perform routine maintenance tasks, software updates, and system upgrades.Contribute to the development and maintenance of IT documentation, knowledge base articles, and standard operating procedures.Participate in IT projects and initiatives, such as system migrations, hardware deployments, and software rollouts.Stay informed about emerging technologies, industry trends, and best practices in IT support and service delivery.

RequirementsEnglish at a fluent level is a must.Experience in payment processing, risk management, or fraud prevention, preferably in an iCasino, sportsbook, financial institution, or e-commerce environment.1-2 years of experience in a help desk or technical support role, preferably in a corporate environment.Strong understanding of desktop operating systems (Windows, macOS), productivity software (Microsoft Office, Google Workspace), and basic networking concepts.Familiarity with IT service management tools (e.g., ServiceNow, Jira Service Management) and remote support tools (e.g., TeamViewer, Remote Desktop).Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.Strong problem-solving abilities and attention to detail, with a customer-centric approach to support.Ability to work independently and collaboratively in a dynamic team environment.Relevant certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified: Modern Desktop Administrator Associate is a plus.

Working modelShifts: Rotational – MonthlyTimings: from 09:00 to17:00 & 13:00 to 21:00 - Eastern Daylight Time (EDT)


  • Software Support Engineer

    1 semana atrás


    Brasília, Brasil Ranger Technical Resources Tempo inteiro

    Support Engineer: SoftwarePosition Summary:Our partner, a leading intranet software company, offering innovative software solutions that help businesses build enterprise-level portals to connect their employees across different departments, is looking to add a Software Support Engineer to their team. In this role, you will be instrumental in integrating...


  • Brasília, Brasil Hoymiles Tempo inteiro

    Hoymiles Power Electronics Inc., is a globally leading inverter manufacturer with offices and services around the globe. The headquarters is based in Hangzhou China and the R&D department and manufacturing facilities are also based there. Hoymiles has a significant R&D team to design and manufacture state-of-the art microinverter & hybird inverter for the...


  • Brasília, Brasil Canadian Solar Inverter Tempo inteiro

    MAIN PURPOSE AND KEY RESPONSIBILITIES:1. Responsible for answering technical/product questions from sales/customers to provide product solution.2. Responsible for coordinating with related depts to output the deliverable materials for each milestone stage of product launch, including but not limited to product specifications, installation manual and...


  • Brasília, Brasil KODIF Tempo inteiro

    About us Kodif is a customer support automation platform powered by generative AI and Low-code. Our mission is to bring effortless customer and agent experiences to every company that is obsessed with its customers but doesn't have an army of engineers.Role DescriptionThis is a full-time remote role for a Technical Customer Support position. Technical...

  • Technical Customer Support

    3 semanas atrás


    Brasília, Brasil KODIF Tempo inteiro

    About usKodif is a customer support automation platform powered by generative AI and Low-code. Our mission is to bring effortless customer and agent experiences to every company that is obsessed with its customers but doesn't have an army of engineers.Role DescriptionThis is a full-time remote role for a Technical Customer Support position. Technical...


  • Brasília, Brasil KODIF Tempo inteiro

    About usKodif is a customer support automation platform powered by generative AI and Low-code. Our mission is to bring effortless customer and agent experiences to every company that is obsessed with its customers but doesn't have an army of engineers.Role DescriptionThis is a full-time remote role for a Technical Customer Support position. Technical...

  • Tier 2 Technical Consultant

    4 semanas atrás


    Brasília, Brasil Netsurit Tempo inteiro

    Are you a skilled technical professional ready to tackle complex challenges? As aTier 2 Technical Consultant , you'll deliver exceptional client support and ensure seamless infrastructure operations.Netsurit is a leading managed services provider that empowers businesses in healthcare, finance, and manufacturing to focus on their core objectives. We offer...

  • Cloud Manager

    2 semanas atrás


    Brasília, Brasil Ranger Technical Resources Tempo inteiro

    Cloud ManagerPosition Summary:Our partner, a leading intranet software company, offering innovative software solutions that help businesses build enterprise-level portals to connect their employees across different departments, is seeking a highly skilled Cloud Manager to join their team. As a Cloud Manager, you will lead a team of engineers in the design,...

  • Technical Writer

    4 semanas atrás


    Brasília, Brasil Telit Tempo inteiro

    About TelitTelit ( is an industry leader with over 20 years of experience in providing wireless solutions. We understand the tremendous role wireless technology plays in today’s business and deliver a suite of products and services that integrates all aspects of wireless networks, devices, and applications.FOR CONSIDERATION SEND CVs IN ENGLISH...


  • Brasília, Brasil Magalu Cloud Tempo inteiro

    A Magalu Cloud é a plataforma de serviços de computação em nuvem criada pela maior e mais inovadora empresa de varejo do país, a Magazine Luiza. Nascemos em 2020, com o propósito claro: Impulsionar a competitividade do Brasil através da tecnologia.Oferecemos serviços de nuvem com engenharia local, interface descomplicada, preços em reais abaixo do...


  • Brasília, Brasil HCL Technologies Tempo inteiro

    ResponsibilitiesTo support daily technical support activities for desktop, laptop & printersTo set up and test desktop computer peripherals(New users)To perform the system changes adhered to organizational policiesConduct remote desktop troubleshoot to end-users along with documentation ticket maintenanceMaintain technical documentation in association with...


  • Brasília, Brasil Nobel Tempo inteiro

    A brand with enhanced visibility in the CCAAS market, NobelBiz strives to embrace customers through well-designed, customer-centric products and services. The hosted and telco products portfolio blends into a comprehensive ecosystem that turns NobelBiz into a one-stop shop for customers needing prompt delivery, excellent services and trustworthy business...


  • Brasília, Brasil HCL Technologies Tempo inteiro

    support daily technical support activities for desktop, laptop & printersTo set up and test desktop computer peripherals(New users)To perform the system changes adhered to organizational policiesConduct remote desktop troubleshoot to end-users along with documentation ticket maintenanceMaintain technical documentation in association with other functional...


  • Brasília, Brasil Tecnoalfa Tempo inteiro

    As a BY WMS Architect you will help design and deliver solutions for enterprise-level clients using the BY WMS platform. Your primary responsibility will be to recommend the best solution for a given set of requirements and articulate the "Trade-offs" involved in choosing one solution over another.As a BY WMS Architect you will need to choose the solution...

  • Digital Analyst

    Há 7 dias


    Brasília, Brasil Verticurl (A WPP Company) Tempo inteiro

    Temporary Job: approximately 13 weeks.Job Description:We are seeking a highly motivated and skilled GA4 Technical Analyst to join our team. The ideal candidate will have a minimum of 1.5+ years of experience in Google Analytics, with a strong background in requirement elicitation, process modeling, and use case development.Responsibilities:Gather,...

  • Digital Analyst

    Há 7 dias


    Brasília, Brasil Verticurl (A WPP Company) Tempo inteiro

    Temporary Job:approximately 13 weeks.Job Description:We are seeking a highly motivated and skilled GA4 Technical Analyst to join our team. The ideal candidate will have a minimum of 1.5+ years of experience in Google Analytics, with a strong background in requirement elicitation, process modeling, and use case development.Responsibilities:Gather, document,...

  • Customer Support Specialist

    3 semanas atrás


    Brasília, Brasil RateHawk Tempo inteiro

    Emerging Travel Group (ETG) is looking to hire a Language Support Specialist, who will take calls and provide initial advice to our B2B partners in Italian language.Job Responsibilities: taking calls and providing initial advice to B2B partners in Italian language; communication with partners about the on-going cases, providing regular updates on the...


  • Brasília, Brasil Legal.com Tempo inteiro

    The ideal candidate will be responsible for planning, coordinating, and implementing Python web apps within the decided-upon budget, timeline, and scope.They will also effectively monitor and present project updates to relevant stakeholders, clients, or project team members.You should be technical enough to make sure code is done according to industry best...


  • Brasília, Brasil Legal.com Tempo inteiro

    The ideal candidate will be responsible for planning, coordinating, and implementing Python web apps within the decided-upon budget, timeline, and scope.They will also effectively monitor and present project updates to relevant stakeholders, clients, or project team members.You should be technical enough to make sure code is done according to industry best...


  • Brasília, Brasil Netvagas Tempo inteiro

    Experiencia Mínima de 1 ano como suporte técnico ou Help Desk;Graduação completa ou cursando nas seguintes áreas: Análise de Sistemas, Ciência da Computação, Processamento de Dados, Sistemas de Informação, Informática, Engenharia da Computação ou demais áreas de Tecnologia da Informação.Antecedentes criminais Nada consta; Cursos:Para...