Case Management
Há 3 dias
At InComm , we’re global leaders in the payments industry, with over 30 years of experience and operations in 30+ countries. As pioneers in the gift card space, we hold two-thirds of the global market share. Our mission is to revolutionize commerce through cutting-edge payment technologies that empower retailers, brands, and consumers.
This internship is part of our Brazil Internship Program , designed to offer real-world experience, mentorship, and growth opportunities for students eager to make an impact in a global company.
About the Role: We’re looking for a detail-oriented, process-driven intern to join our Case Management team. You’ll help evolve our fraud case intake and resolution platform - an essential tool for streamlining fraud signals across departments and improving operational workflows.
What You’ll Do:
Assist with intake, tagging, and triage of fraud-related case submissions;
Document return materials processes for traceability and evidence handling;
Support creation and refinement of SOPs for fraud and marketing workflows;
Collaborate with Fraud Ops, Decision Science, and Technical teams to align platform inputs;
Participate in testing and feedback for new platform features;
Help draft reports and identify opportunities for automation and process improvement.
Who You Are:
Currently pursuing a degree in Business, Analytics, Finance, Information Systems, Criminal Justice, or a related field (penultimate or final year);
Strong academic performance and attention to detail;
Passionate about structured processes and operational efficiency;
Comfortable working across tools like Jira, Confluence, and Excel;
Curious about fraud prevention, financial crimes, and enterprise automation;
Proactive communicator with strong English skills (written and verbal).
Why Join Us:
Paid internship (R$2.700,00);
30-hour work week (Monday–Friday);
Hands-on experience with a global company;
Mentorship, professional development, and networking;
Follow our internship journey on Instagram:
Ready to take the next step in your career? Apply now and be part of a team that’s shaping the future of payments.
Diversity & Inclusion: InComm is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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