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Application Engineer

4 semanas atrás


São Paulo, São Paulo, Brasil INOVANCE Tempo inteiro

Job Overview

We are seeking an experienced and dynamic Application Engineer to join our team and provide technical support for our industrial control products. The Application Engineer will play a crucial role in ensuring the successful implementation, troubleshooting, and optimization of our products in various industrial settings. This position requires a strong technical background in industrial control systems, excellent problem - solving skills, and the ability to work collaboratively with cross - functional teams.

Key Responsibilities

  1. Technical Support
  • Provide on - site and remote technical support to customers during the installation, commissioning, and operation of industrial control products.
  • Troubleshoot and resolve technical issues related to hardware, software, and network connectivity in a timely and efficient manner.
  • Develop and maintain a comprehensive knowledge base of common issues and solutions to facilitate faster resolution of customer inquiries.
  1. Product Implementation
  • Collaborate with sales teams to understand customer requirements and provide technical guidance on product selection and configuration.
  • Assist in the development of project plans, including timelines, resource allocation, and risk assessment.
  • Oversee the installation and integration of industrial control products with existing systems, ensuring compliance with industry standards and best practices.
  1. Customer Training
  • Conduct training sessions for customers and end - users on the proper use, maintenance, and troubleshooting of industrial control products.
  • Develop training materials, including user manuals, quick - start guides, and video tutorials, to enhance customer understanding and product adoption.
  1. Product Improvement
  • Gather and analyze customer feedback to identify areas for product improvement and innovation.
  • Work closely with R & D and product management teams to communicate technical insights and contribute to the development of new features and enhancements.
  1. Documentation
  • Create and maintain detailed technical documentation, including installation guides, configuration manuals, and troubleshooting procedures.
  • Ensure that all documentation is accurate, up - to - date, and easily accessible to internal and external stakeholders.

Qualifications

  1. Education
  • Bachelor's degree in Electrical Engineering, Mechanical Engineering, Computer Science, or a related field. A Master's degree is a plus.
  1. Experience
  • Minimum of 3 years of experience in a technical support or application engineering role, preferably in the industrial control or automation industry.
  • Proven track record of successfully implementing and supporting industrial control products in complex environments.
  1. Technical Skills
  • In - depth knowledge of industrial control systems, including PLCs (Programmable Logic Controllers), HMI (Human - Machine Interface), SCADA (Supervisory Control and Data Acquisition), and industrial networks (e.g., Ethernet/IP, Modbus).
  • Proficiency in programming languages commonly used in industrial automation, such as ladder logic, structured text, or function block diagram.
  • Familiarity with industrial communication protocols and standards, such as OPC (OLE for Process Control) and IEC 61131 - 3.
  • Experience with industrial software applications, such as configuration tools, diagnostic software, and simulation software.