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Key Account Coordinator

2 meses atrás

Poços de Caldas, Brasil thyssenkrupp Tempo inteiro

Summary


The Key Account Coordinator position is a pivotal position with the priority of successfully managing the commercial responsibility for thyssenkrupp Dynamic Components (tkDC) customers. Specifically responsible for building and maintaining business relationships in a global network with the goal of accomplishing year sales objectives.

The Key Account Coordinator is the lead customer commercial representative for manufactured products from tkDC representing not only the plant but the global thyssenkrupp brand. tkDC is an established and well respected brand in the Camsahfts industry, our customers believe in our products. Those key relationship are cultivated and sustained by our Sales Team.

Additionally, the Key Account Coordinator is a member of the highly collaborative tkDC Leadership Team. This team focuses on campus leadership in a challenging, fun and fast paced environment.


Key Deliverables:


The Key Account Coordinator serves as an engaged and trusted source in the organization. Success in this role is measured by the achievement of a balanced scorecard metrics including Safety, Quality, Delivery, Productivity and Cost. Key deliverables to ensure success are listed below:


1. Maintains a safe working environment by complying with all safety and environmental policies in the workplace. Advocates for and promotes a safe work environment by reporting Near Misses and/or other safety and environmental hazards, wearing all required PPE and encouraging others to do the same.

2. Responsible for the overall customer relationship management.

3. Develop and deploy comprehensive customer strategies that improve the profitability and growth of tkDC.

4. Develops and deploys the customer interface strategy (points of contact, frequency) and builds strong rapport with key decision makers.

5. Coordination of customer commercial negotiations for tkDC manufactured products to defined standards.

6. Develop sales forecast for use in the OPL planning process and monitor market trends throughout the

year for use in forecast adjustments.

7. Reporting of office activities, market forecast / developments and potential new customers.

8. Identify technology trends to and support the alignment / implementation of Presta internal R&D efforts.

9. Support internal departments in resolution of customer issues (ex. logistics, operations, accounts

receivable, etc.).

10. Conduct regular customer and tkDC facility visits.

11. Identify and develop new markets and potential customers as directed.

12. Ensures that internal / external procedures are in accordance to IATF 16949 criteria.

Customer Commercial Activities

1. Receipt, distribution and retention of customer requests for quote (RFQ).

2. Lead internal pre-nomination activities through adherence to RFQ Work Flow Process in negotiation of

piece price, tooling and ED&T for program award.

3. Participation in standard customer program activities (ex. SOP, run-at-rate, aging accounts collection,

etc.) in a support function of internal team.

4. Construction and submission of commercial offers per SUD-00339 Authority Definition.

5. Retention of customer quote package documentation (Offer letter, P.B.D., etc.).

6. Acceptance, retention and distribution of customer contract, purchase order, nomination letter, letters of

intent, tooling orders, piece price changes, etc.

7. Negotiation and commercial implementation of agreements to maximize revenue and profitability (change

notice, bankruptcy, end of production (EoP), material agreements, productivity agreements, program

cancellations, etc.).

8. Establish and maintenance of relationships through all levels of the customer organization.

9. Participation in the investigation of customer quality issues per Customer Complaint Management process

with the goal of a mutually agreed outcome.

10. Support of the biennial Customer Satisfaction Survey process.

11. Create customer specific strategies to accomplish sales goals.

12. Identify, evaluate and report out on technology trends and new business opportunities that align with

Presta R&D efforts. Support of opportunities through customer presentation and interaction with

collaborating tier one partners.

13. Create and deliver commercial and technical presentations to varied audiences.

14. Construct comprehensive forecasts for budget planning purposes.

15. Gathering of market intelligence and competitive price data to build upon understanding of competitors’

position.

16. Communicate customer expectations to the appropriate audience in the company.

17. Utilize customer portals (ex. COVISINT) to business operations.

18. Monitor customer scorecard of PDAN organization and take necessary actions to improve and identified

deficiencies.

19. Coordinate customer visits to the manufacturing facilities (ex. PDAN).

20. Maintain technical competence relative to assigned products.

21. Participation in events to cultivate business opportunities (ex. industry events) and form relationships with

executive / mid-level managers

22. Lead and coordinate with other functional areas all cost reduction ideas.

23. Flexibility in working hours to meet deadlines is expected and may call for hours beyond minimum forty

hour expectation, including early morning or late evening work hours to support programs in other regions.

24. Other duties as assigned.

25. Has authority to stop processes to correct quality, safety or environmental problems, identify and place

suspect product on quality hold, and to promptly notify Supervisory personnel when processes become

noncompliant.


Success Competencies:


The Key Account Coordinator embodies the following competencies:


  • Global Perspective: Taking a broad view when approaching issues, using a global lens.
  • Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies.
  • Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm.
  • Ensures Accountability: Holding self and others accountable to meet commitments.
  • Manages Conflict: Building partnerships and working collaboratively with others to meet shared objectives.
  • Interpersonal Savvy: Relating openly and comfortably with diverse groups of people.
  • Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  • Persuades: Using compelling arguments to gain the support and commitment of others.
  • Instills Trust: Gaining the confidence and trust of others though honesty, integrity, and authenticity.


Qualifications:


To perform this job successfully, a successful candidate will be able to perform each essential duty satisfactorily:


  • Education: Minimum of a Bachelor’s degree from a four-year college or university in Engineering field; Master’s Degree preferred.
  • Experience: 5+ years of sales experience in automotive industry or similar.
  • Understanding of material economics and application to customer programs preferred.
  • Understanding of Valvetrain / powertrain functionality and operation, Tier I or II preferred.
  • Experience with metallic components and their manufacturing techniques.
  • Experience within a multi-cultural, global organization is essential.
  • Technically competent (able to rapidly gain a thorough knowledge of camshafts and rotorshafts) and to have demonstrated a thorough understanding of the automotive sales performance.
  • Experience with Ford preferred but not required.
  • Technology: Ability to interact and understand SAP or equivalent ERP system as well as other financial reporting software.
  • Travel: Occasional travel, up to 20% including international