Customer Success Manager
4 semanas atrás
Remoto |HeadOffice.ai – San Francisco Sobre a posição AHeadOffice.ai, empresa americana líder emAgentes de Inteligência Artificialpara franquias e PMEs, está em expansão acelerada e busca um(a)Customer Success Manager (Enterprise)para atuar diretamente com grandes contas (Enterprise) no Brasil. Esta é uma posição estratégica, com impacto direto narenovação, expansão e sucesso dos clientes.Responsabilidades Analisar workflows do cliente para identificar oportunidades de usos de Agentes de IA Gerenciar carteira de clientes enterprise (4–6 contas estratégicas). ConduzirQBRs (Quarterly Business Reviews)e planos de sucesso. Garantir a adoção da plataforma e expansão de uso em diferentes áreas. Identificar e conduzir oportunidades deupsell e cross-sell. Monitorar health score, churn risk e engajamento. Ser a principal ponte entre cliente e áreas internas (Produto, Tech, Comercial). Elaborar relatórios executivos para liderança dos clientes.Requisitos 3+ anos de experiência em Customer Success B2B SaaS. Experiência comcontas enterprise(indústria, grandes franquias, serviços). Capacidade de construir relacionamento com stakeholders C-level. Perfil orientado a dados, com experiência em métricas de adoção, churn e expansão. Excelente comunicação oral e escrita em português. Inglês técnico/intermediário para lidar com materiais e equipe global.Diferenciais (nice to have) Experiência comfranchisingou redes de varejo/serviços. Vivência emstartups ou scale-ups. Conhecimento em ferramentas de CS (HubSpot, Gainsight, Totango ou similares).O que oferecemos Trabalho em uma empresa americana líder em IA. Atuação estratégica com clientes enterprise de alto impacto. Cultura de inovação e crescimento acelerado. Ambiente remoto, colaborativo e internacional. Pacote competitivo comfixo + bônus de performance.
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Customer Success Manager
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Enterprise Customer Success Manager
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[C] Sr. Customer Success Manager
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Customer Success Specialist
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Customer Success Specialist
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Brasília, Brasil JoomPulse Tempo inteiroJoom Pulse is a data platform that provides analytics and recommendations for marketplace sellers. Its features allow you to review the most profitable products, know the estimated profit of buying directly from the supplier, discover the categories with the greatest growth potential, and explore profitable ways to expand your business. Joom Pulse helps make...
