Senior Customer Success Manager

Há 13 horas

Brasília, Brasil Signifyd Tempo inteiro

**_RESUMES MUST BE SUBMITTED IN ENGLISH_**

As a Senior Customer Success Manager (CSM) with Signifyd, you'll be responsible for the success, net retention and expansion within the accounts in your portfolio. You will combine technology expertise, business acumen and passion for customer success to drive our customers' and company's expected outcomes. We are looking for team members who are excited to learn our platform and become fluent in the functional areas (fraud, e-commerce and payments) where we deliver value. As a trusted advisor with deep product and industry knowledge, you'll be able understand customers' business objectives and help them optimize performance. You'll collaborate internally with management & broader cross-functional groups to provide an outstanding customer experience and drive continuous improvement for Signifyd.

**Responsibilities**:

- Oversee the customer lifecycle and ensure ongoing client satisfaction and retention of a portfolio of assigned clients
- Leverage knowledge of the Signifyd platform to advise on best practices around product usage with end-users
- Identify, establish, and strengthen relationships with current and potential stakeholders within your accounts
- Successfully close renewals and seek out additional expansion opportunities within your book of business
- Ensure swift resolution of account issues by leveraging resources from cross-functional teams, as needed
- Work closely with Marketing to identify and convert successful customers into advocates
- Embody Signifyd values and serve as a role model for other team members
- Develop collateral and conduct periodic business reviews with client executive teams
- Act as a face of the company at trade shows and other key industry events, both virtually and in person

**Requirements for position**:

- 5+ years of Customer Success Management and/or Account Management; technology background required
- Background in e-commerce, fraud or payments industries is a plus
- Proven customer management experience with large and complex accounts
- Excellent communication and presentation skills
- Professional fluency in Portuguese and English. Spanish is a plus.
- Located in São Paulo, Brazil a plus
- An analytical and metrics-driven work style
- Ability to analyze complex situations and develop associated action plans and lead teams to achieve key objectives
- Deep experience generating and manipulating data for internal and external presentations (GSuite, Microsoft Excel, Looker, etc.)
- Driven, resourceful, detail-oriented, and highly organized
- Self-starter who thrives under ambiguity in a fast-paced, deadline-oriented environment

Signifyd's Applicant Privacy Notice

  • Senior Customer Success Manager

    1 semana atrás

    Brasília, Brasil Veracode Tempo inteiro

    Looking for an innovative, high-growth, multi-award-winning company in one of the hottest segments of the security market? Look no further than Veracode! Veracode is a global leader in Application Risk Management for the AI era. Powered by trillions of lines of code scans and a proprietary AI-generated remediation engine, the Veracode platform is trusted by...

  • Senior Customer Success Manager

    1 semana atrás

    Brasília, Distrito Federal, Brasil Veracode Tempo inteiro

    Looking for an innovative, high-growth, multi-award-winning company in one of the hottest segments of the security market? Look no further than VeracodeVeracode is a global leader in Application Risk Management for the AI era. Powered by trillions of lines of code scans and a proprietary AI-generated remediation engine, the Veracode platform is trusted by...

  • Enterprise Customer Success Manager

    Há 6 dias

    Brasília, Brasil Canonical Tempo inteiro

    Join to apply for the Enterprise Customer Success Manager role at Canonical 4 days ago Be among the first 25 applicants Join to apply for the Enterprise Customer Success Manager role at Canonical Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely...

  • Customer Success Manager

    1 semana atrás

    Brasília, Brasil Growmodo GmbH Tempo inteiro

    At Growmodo, we help fast-growing companies by connecting them with global talent while supporting the careers of creative and tech professionals. We're driven by fostering growth, building strong relationships, taking ownership and a passion for delivering a “WOW” experience daily. **The Role**: **Working Hours**: Mondays - Fridays, 8am-5pm Eastern...

  • Customer Success Manager

    Há 13 horas

    Brasília, DF, Brasil ServiceNow Tempo inteiro

    **Company Description** It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent...

  • Customer Success Account Manager

    3 semanas atrás

    Brasília, Brasil Microsoft Tempo inteiro

    Join to apply for the Customer Success Account Manager role at Microsoft . Responsibilities Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models. Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners). Initiates the...

  • Customer Success Account Manager

    1 semana atrás

    Brasília, Brasil Microsoft Tempo inteiro

    Join to apply for the Customer Success Account Manager role at Microsoft.ResponsibilitiesBuilds and coaches others on customer, partner, and internal stakeholder engagement strategy and models.Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners).Initiates the gathering of...

  • [C] Sr. Customer Success Manager

    1 semana atrás

    Brasília, Brasil Latamcent Tempo inteiro

    About the job (C) Sr.Customer Success ManagerSenior Customer Success ManagerAbout LatamCentLatamCent is a boutique staffing agency dedicated to connecting high-performing talent from Latin America with leading U.S. startups and tech companies.We specialize in placing top-tier professionals in go-to-market, finance, and technical roles across fast-growing...

  • Customer success specialist

    1 dia atrás

    Brasília, Brasil JoomPulse Tempo inteiro

    Joom Pulse is a data platform that provides analytics and recommendations for marketplace sellers. Its features allow you to review the most profitable products, know the estimated profit of buying directly from the supplier, discover the categories with the greatest growth potential, and explore profitable ways to expand your business. Joom Pulse helps make...

  • Customer Success Specialist

    Há 3 dias

    Brasília, Brasil JoomPulse Tempo inteiro

    Joom Pulse is a data platform that provides analytics and recommendations for marketplace sellers. Its features allow you to review the most profitable products, know the estimated profit of buying directly from the supplier, discover the categories with the greatest growth potential, and explore profitable ways to expand your business. Joom Pulse helps make...