Customer success manager
Há 4 horas
About UsMarketing Ninjas is a cutting-edge marketing agency specializing in helpingrestoration companiesgain more referral partners and secure exclusive leads. As afaith-drivenandninja-themedcompany, we operate with the highest standards, integrity, and a commitment to excellence. Our mission is to empower our clients with the tools and strategies they need to grow their businesses successfully.Job OverviewWe’re looking for aClient Success Manager (CSM)who is passionate about building relationships, ensuring client satisfaction, and driving results. The CSM will serve as theprimary point of contactfor our clients, ensuring they see maximum value from our services and continue to grow with us. This role requiresexceptional communication skills, a strong command of English with minimal accent, and a proactive approach to client engagement.Key ResponsibilitiesClient Onboarding & Relationship Management:Guide new clients through the onboarding process, ensuring a smooth and positive experience.Ongoing Support & Strategy:Regularly check in with clients to review performance, provide strategic insights, and optimize their marketing campaigns.Retention & Growth:Identify opportunities for upselling or cross-selling additional services to help clients scale their businesses.Issue Resolution:Address client concerns promptly and professionally, working with internal teams to resolve any challenges.Training & Education:Educate clients on best practices for using ourMarketing Ninjas Lead Engine, powered byGo High Level.Performance Monitoring:Track client success metrics and proactively reach out to offer guidance and improvements.Collaboration:Work closely with our sales, marketing, and fulfillment teams usingSlack, Click Up, and Go High Levelto ensure a seamless client experience.What We’re Looking ForExperience:2+ years in a client success, account management, or customer service role (preferably in digital marketing, Saa S, or home services industries).Communication Skills: Fluent English speakerwith excellent written and verbal communication skills.Minimal accentfor clear and effective communication with U. S.-based clients.Tech-Savvy:Experience usingGo High Level, Slack, and Click Up(or similar CRM and project management tools).Comfortable with marketing automation and CRM tools.Problem-Solving:Ability to think critically and proactively address client concerns.Results-Driven:Passionate about helping clients succeed and achieving high retention rates.Organized & Detail-Oriented:Ability to manage multiple clients and tasks efficiently.Faith & Integrity:A commitment to conducting business with the highest ethical standards.Why Join Marketing Ninjas?Work with a mission-driven teamthat operates with integrity and excellence.Remote work flexibility– work from anywhereOpportunities for growthin a fast-paced, ninja-themed marketing agency.Competitive salary + performance-based incentives.Supportive team environmentwith a strong focus on faith, values, and client success.Ready to Join the Ninja Squad?If you’re passionate abouthelping businesses grow,building strong client relationships, anddelivering exceptional service, we’d love to hear from you Apply today and become part of theMarketing Ninjasteam.
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