Senior Analyst-Change Management
Há 15 horas
Come to one of the biggest IT Services companies in the world Here you can transform your career
Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.
We are looking for Senior Analyst-Change Management, who wants to learn and transform his career.
In this role you will:
management of work teams and IT infrastructure projects, quality of service assurance, reports and indicators (KPI), budget administration and deliverables management.
Measurement of SLAs agreed with the business .
And much better if you stand out for:
Systems engineer or technologist, in computer science or related, with experience in leading of work teams and IT infrastructure projects, quality of service assurance, reports and indicators (KPI), budget administration and deliverables management.
Knowledge about ITIL v.4 framework
Experience with receiving requests for arquitecture/development/application team and understand impacts in operation and how mitigate this changes
understand which areas are impacted and define plan action
coordinate timeline, prepare defense documentation, getting approval for different areas and schedule changes
evaluate any impact for financial that require attention for delivery manager
tools for manage change management
Experience with 5.000 enduser/ 4.000 hosts at least and Infrastructure outsourcing
English Advanced/fluent;
Desirable Skills:
• TCS culture
• previous Customer culture
• Jira, Confluence ITSM/KB tools
• SAP Basis, Oracle Database, Windows/Linux, Cisco, Palo Alto, Tethris, forcepoint, proofpoint, O365, Wlan/Lan, WAN, Datacenter, field services, Service Desk Operation
>>>
What do we offer?
- TCS Benefits – Brazil:
- Health insurance
- Dental Plan
- Life insurance
- Transportation vouchers
- Meal/Food Voucher
- Childcare assistance
- Gympass
- TCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associates
- Partnership with SESC
- Reimbursement of Certifications
- Free TCS Learning Portal – Online courses and live training
- International experience opportunity
- Discount Partnership with Universities and Language Schools
- Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire
- TCS Gems – Recognition for performance
- Xcelerate – Free Mentoring Career Platform
- Tata Consultancy Services is an equal opportunity employer, our commitment to diversity & inclusion drives our efforts to provide equal opportunity to all candidates who meet our required knowledge & competency needs, irrespective of any socio-economic background, race, color, national origin, religion, sex, gender identity/expression , age, marital status, disability, sexual orientation or any others. We encourage anyone interested to build a career in TCS to participate in our recruitment & selection process.
- At Tata Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility, in order to build a TCS that respects each person. Our motto is Inclusion without exception.
At TATA Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility, in order to build a TCS that respects individuality. Come to be a TCSer
#Buildingonbelief
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