Empregos atuais relacionados a Salesforce Business Analyst - Rio de Janeiro, Rio de Janeiro - BETSOL

  • Salesforce Business Analyst

    1 dia atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Cloudsquare Tempo inteiro

    **About Cloudsquare**:Cloudsquare is a young, exciting, and energetic Salesforce consulting firm that is looking to revolutionize the way clients use Salesforce. At Cloudsquare, we believe that our team comes first and heavily emphasize the importance of maintaining team morale through company outings (we're HUGE fans of a quality escape room at the moment)...

  • Salesforce Business Analyst

    3 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Cloudsquare Tempo inteiro

    **About Cloudsquare**:Cloudsquare is a young, exciting, and energetic Salesforce consulting firm that is looking to revolutionize the way clients use Salesforce. At Cloudsquare, we believe that our team comes first and heavily emphasize the importance of maintaining team morale through company outings (we're HUGE fans of a quality escape room at the moment)...

  • Desenvolvedor Salesforce

    2 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil beBeeDesenvolvedor Tempo inteiro R$18.000 - R$25.000

    Desenvolvimento de soluções inovadoras com Salesforce é um desafio estimulante.O cargo exige conhecimento profundo em tecnologias de transformação digital, configuração e integração da plataforma Salesforce, análise de requisitos, design de software, documentação de software e ciclo de vida de software.Se você conhece ou deseja aprender sobre...

  • Consultor Salesforce Sales Cloud

    4 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil innolevels Tempo inteiro

    Join to apply for the Consultor Salesforce Sales Cloud - RJ role at innolevels 1 day ago Be among the first 25 applicants Join to apply for the Consultor Salesforce Sales Cloud - RJ role at innolevels Estamos contratando Consultor Salesforce Sales Cloud para a execução de projetos de transformação digital, desenvolvendo ferramentas inovadoras para...

  • Business Transformation Architect

    4 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Salesforce Tempo inteiro

    **Job Category **:Customer Success Group**Job Details**:We are seeking hard-working and motivated **Business Architect t **o support our customer engagements. Collaborating directly with C-level **customers, you will craft innovative, experience-led strategies which clearly define the vision, program success metrics and an executable roadmap which achieves...

  • Business Information Technology Analyst

    Há 21 horas

    Rio de Janeiro, Rio de Janeiro, Brasil beBeeBusiness Tempo inteiro R$150.000 - R$170.000

    Job TitleBusiness Analyst with IT ExpertiseThe role of Business Analyst is a critical one in ensuring the effective delivery of business solutions. A Business Analyst serves as a liaison between stakeholders and technical teams, fostering alignment and collaboration to drive project success.

  • Consultor Salesforce Sales Cloud

    Há 3 horas

    Rio de Janeiro, Rio de Janeiro, Brasil Innolevels Tempo inteiro

    Join to apply for the Consultor Salesforce Sales Cloud - RJ role at innolevels.Estamos contratando Consultor Salesforce Sales Cloud para a execução de projetos de transformação digital, desenvolvendo ferramentas inovadoras para entregar a melhor experiência para os usuários da plataforma de uma grande empresa.Requisitos necessários:Conhecimento de EPC...

  • Analista Salesforce

    3 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil innolevels Tempo inteiro

    Join to apply for the Analista Salesforce - RJ role at innolevels . We are hiring a Salesforce Analyst.Location: Home OfficeSalary: R$8,000 Requisitos Salesforce (Sales Cloud) Levantamento de requisitos e contato com stakeholders Documentação funcional (casos de uso, processos e requisitos) Configuração básica da plataforma (objetos, campos,...

  • Analista Salesforce

    4 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil innolevels Tempo inteiro

    Join to apply for the Analista Salesforce - RJ role at innolevels.We are hiring a Salesforce Analyst.Location: Home OfficeSalary: R$8,000RequisitosSalesforce (Sales Cloud)Levantamento de requisitos e contato com stakeholdersDocumentação funcional (casos de uso, processos e requisitos)Configuração básica da plataforma (objetos, campos, relatórios e...

  • Consultor Salesforce Sales Cloud

    4 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil innolevels Tempo inteiro

    Join to apply for the Consultor Salesforce Sales Cloud - RJ role at innolevels1 day ago Be among the first 25 applicantsJoin to apply for the Consultor Salesforce Sales Cloud - RJ role at innolevelsEstamos contratando Consultor Salesforce Sales Cloud para a execução de projetos de transformação digital, desenvolvendo ferramentas inovadoras para entregar...

Salesforce Business Analyst

4 semanas atrás

Rio de Janeiro, Rio de Janeiro, Brasil BETSOL Tempo inteiro

We are seeking an experienced Salesforce Service Cloud Business Analyst to join our team. This role will serve as a critical bridge between business stakeholders and technical teams, driving the analysis, design, and implementation of Service Cloud solutions to enhance our customer service operations.

Key Responsibilities

  • Conduct comprehensive discovery sessions with business and IT stakeholders to understand current processes, pain points, and future state requirements
  • Create detailed, actionable user stories with clear acceptance criteria that effectively guide development teams through implementation
  • Facilitate workshops, interviews, and collaborative sessions with global stakeholders across multiple time zones
  • Translate business requirements into functional specifications for Salesforce Service Cloud configurations and customizations
  • Document current and future state business processes, workflows, and system integrations
  • Collaborate with QA teams to ensure solutions meet business requirements and user expectations
  • Support organizational change initiatives by identifying training needs and user adoption strategies

Qualifications

  • 3+ years of hands-on experience with Salesforce Service Cloud, including case management, knowledge base, omni-channel, and service console functionalities
  • Proven ability to gather, analyze, and document complex business requirements using industry-standard techniques
  • Relevant Salesforce Certifications
  • Strong experience creating well-structured user stories following Agile methodologies
  • Excellent communication and facilitation skills with demonstrated ability to work effectively with diverse, global teams
  • Flexibility to participate in meetings across multiple time zones