Senior ServiceNow Architect

Fast Dolphin is an international staffing company with over two decades of experience specializing in recruiting bilingual and multilingual IT experts across the Americas and providing payroll and customized staffing solutions. Moreover, we take pride in boosting the careers and dreams of our professionals.

Recruiting a Senior ServiceNow Architect for a project in a Technology Company. Resumes to ligia.padilla@fastdolphin.com

Job Description: Senior ServiceNow Architect

Location: Remote, Brazil

Languages: Portuguese and Conversational English required

Contract Type: Full-time engagement

Role Overview

We are seeking a highly experienced Senior ServiceNow Architect to lead governance, implementation architecture, and Customer Service Management (CSM) initiatives. This role requires proven architect-level expertise and senior technical consulting experience. Please note: Analysts and Admins will not be considered for this role.

The ideal candidate will have a strong track record designing enterprise-scale ServiceNow solutions, aligning platform strategies with business objectives, and establishing governance frameworks for compliance and sustainable growth. You will be responsible for driving CSM deployments, including case management, omni-channel integration, workflows, and customer data models. Experience in the Finance industry’s back-office processes is highly valued, with the ability to translate complex financial operations into scalable digital workflows.

Key Responsibilities

• Design and implement enterprise-scale ServiceNow architectures with a focus on governance and sustainability.
• Lead Customer Service Management (CSM) initiatives, including case management, omni-channel integrations, workflows, and data models.
• Collaborate with stakeholders to align ServiceNow strategies with organizational goals.
• Translate financial and back-office processes into efficient ServiceNow workflows.
• Provide technical leadership, best practices, and governance frameworks for ServiceNow implementations.
• Guide and mentor implementation teams while ensuring adoption of platform standards.

Required Skills & Qualifications

• 7+ years of configuration/development experience in complex technologies, including integrations and portals.
• Proven architect experience with ServiceNow (must have).
• Hands-on expertise in CSM deployments and enterprise-scale ServiceNow implementations.
• Strong consulting ability: providing solution options with pros/cons/risks, and advising business stakeholders.
• Experience in web technologies: XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.
• SaaS technology expertise with ServiceNow ecosystem.
• Knowledge of Manufacturing Best Practices: Order to Cash, issue management, orchestration, product quality.
• Familiarity with leading CRM tools and integration with ServiceNow.
• Strong interpersonal and communication skills with a customer-centric approach.
• Ability to work effectively in a multicultural environment.

Why Join

This is a unique opportunity to play a strategic architect role in enterprise-scale ServiceNow projects, driving platform governance and innovation within a dynamic, global environment.

If you fulfill this requirement and are interested in this position, please send your resume along with your availability to start in this project, to the following e-mail address: ligia.padilla@fastdolphin.com

Ligia Padilla

Talent Acquisition Lead

Fast Dolphin, Inc.

www.fastdolphin.com

12555 Orange Drive, Suite 4059

Ft. Lauderdale, FL 33330

Phone: +1-954-289-0139

Skype: ligiapav