IT Business Relationship Manager

4 semanas atrás


São Paulo, Brasil Grupo NORS Tempo inteiro

Selecione a frequência (em dias) de recebimento de alertas:ID da Oportunidade de Recrutamento: 1569Estamos a recrutar um IT Business Relationship Manager - Brasil , para a Nors , no Brasil .Principais Responsabilidades:Integrar uma equipa de Gestores de Serviço / BRM, com presença internacional;Gerir o portfólio de serviços de IT;Acompanhar os níveis e métricas de serviço de IT;Acompanhar e gerir a relação entre o IT e as empresas do Grupo;Apoiar os clientes na definição de requisitos para projetos de IT;Acompanhar a evolução dos projetos e manutenções evolutivas;Identificar necessidades de formação IT dos utilizadores;Apoiar em processos de aquisição e/ou contratação de serviços e produtos de IT;Participar no processo de orçamento anual da área de Sistemas de Informação.Requisitos:Formação Superior na área de Gestão, Engenharia Informática, Sistemas de Informação ou similar;5 anos de experiência profissional (mínimo de 2 anos em função similar)Conhecimento de metodologias de gestão de serviço e gestão de IT, ITIL e COBIT;Conhecimentos de metodologias de melhoria contínua (Kaizen, Lean Management, Six Sigma…);Experiência em gestão de projetos de IT;Experiência na ferramenta ITSM ServiceNow será valorizada;Experiência em SAP será valorizada;Organização e método de trabalho;Autonomia e sentido de responsabilidade;Forte orientação para o cliente e para a resolução de problemas;Espírito por trabalho em equipa, capacidade de iniciativa e proatividade;Boa capacidade de comunicação;Fluência em inglês (mandatório).Acreditamos profundamente que as nossas Pessoas são cruciais para o nosso sucesso. Com uma cultura baseada em transparência, ambição e numa abordagem pessoal, asseguramos uma atmosfera de confiança e cooperação, onde quer que os nossos desafios nos levem. Este sentimento de pertença estimula o compromisso, apoia conexões e combina forças, permitindo-nos crescer e alcançar mais do que conseguiríamos sozinhos.Encarnando os nossos valores fundamentais, as pessoas da Nors são quem nos leva mais longe.#J-18808-Ljbffr



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